Five key situations where we can offer an effective solution

Friday, May 1st, 2015

There is a famous scene from the extremely popular Monty Python’s Life of Brian which asks: “What have the Romans ever done for us?” The answers, of course, quickly mounted up. The point, well made, is that much in life is taken for granted and seldom appreciated.

One of our team mentioned this in relation to the key ways we can help a business, considering those situations that are often taken for granted or simply ignored until it might just be too late. Here are five that quickly sprung to our collective mind:

We can’t cope with all this extra business!

This seems like good news, a sudden influx of new customers, a dramatic growth in the number of people who want to order from you. You might not want to cope with the process of finding, hiring and managing a number of additional staff; indeed your business premises might not be physically ready to cope with them.

They expect to go on holiday!

Even if such absences are highlighted well in advance of the actual time, it can still be difficult – especially when your team is small and tightly knit – to cope as well as you should when those key personnel are enjoying sun, sea or sangria. This becomes even more acute if several of your team need to take these holidays around the same time, say to fit in with school breaks.

What do you mean you’ve got a bug!

A variation on the previous theme, although much less enjoyable for those who submit to “the dreaded lurgy” – incidentally a term brought to life by The Goon Show. The added difficulty here is in the lack of advance warning and the resulting instant pressure on your business operation.

Why can’t folk all just order online?

Customers; what can you do with them? If they just would behave in the way you want them to. It’s still true that many folk are reluctant to use online ordering processes and expect to speak to an order-taking real-life person, a commodity you might not want to supply in the required numbers to achieve full phone order fulfilment.

There’s nobody there! What happened to good old patience?

You reach the next incoming call in line and hear the joyful sound of a dial tone. Why can’t customers wait when you’re really busy? Here’s another question – how many people have they moaned to about your company without ever even speaking to anyone in your operation?

Just five of a wide range of business situations where we can provide an effective solution. So, if you’re having any such problems, please call us now on 01273 741400 and describe it. We’ll let you know how we can help.

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