Why your small business needs a virtual receptionist

Friday, April 10th, 2015

Thanks to technological developments, it is easier than ever for a small company to run without a central office. Colleagues can keep in touch through mobile phone, emails, instant messaging or Skype, and meetings can be held as conference calls or in meeting rooms hired as needed. This frees up employees’ time and cuts spending on office space and travel.

However, one of the main reasons that small businesses avoid moving to this more modern way of working is the concern that without an office, there will be no one to answer telephone enquiries. The answer to this problem is hiring a virtual receptionist.

If you’re working in a small company, you might think that hiring an extra member of staff is a cost you can’t afford, but you should balance out this cost with the amount of money you will save. In fact, without needing to pay for an office and everything that goes with it (office furniture, stationery and utility bills, for example), you may well find you’re saving more money than hiring a virtual receptionist would cost, especially if you work with a great value service such as CSnotepad.

Even today, there are many people who prefer to communicate by telephone rather than email. Hiring a virtual receptionist ensures that those people are catered for. It also improves your company’s image, as a telephone receptionist is trained in answering the phone in a professional manner. A virtual receptionist also gives the impression of a larger business that can afford additional staff, instead of needing to answer the phones themselves. If a client calls and their call is answered by a receptionist, they will assume that receptionist is needed because you have too much work to answer calls personally. The receptionist can also field calls, and take messages if you are busy or would prefer not to speak to the person who is calling. They can handle admin tasks too, such as order taking and payment processing, leaving you more time to focus on your work.

Hiring a virtual receptionist is a way to move your company into the digital age and enable your staff to work with more flexibility, without sacrificing the professional image of your business.


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