Make the call – why using a phone is still the best form of communication

Thursday, March 19th, 2015

Times have changed – and the way we communicate has evolved faster than anyone could have predicted. 20 years ago, the quickest way to communicate was by using the phone, whereas today, there is also email, Skype, Whatsapp, Facetime and texting. However, we believe that making a phone call is still the best way to conduct business and here are the reasons why:

1. Talking to someone on the phone means you are giving them your full attention. We all know that emails are often answered while someone is having their lunch or talking to a colleague. Talking to a customer on the phone means a better experience for them.

2. If you want an immediate answer, use a phone. We have all experienced those companies who don’t offer a phone number and only communicate through email. It can take days for someone to get back to you – and it is usually at an inconvenient time. By offering a phone number you look like an efficient, reputable business that cares.

3. Phones are universally user-friendly. Things can go wrong with new technology – it is easy to have a bad connection with Facetime or for a user to be unable to get online. You don’t have to be a computer whizz-kid to use a phone.

4. Using a phone saves time. People often draft out an email, reread it, change a few things, worry about their spelling and grammar, and then delete it. Having a friendly chat with a customer saves everyone a lot of time.

5. Hearing someone’s voice makes a business seem human. A friendly voice is worth a lot for a business – while they are order taking or payment processing, our team of virtual receptionists can help put your customers at ease.

6. The rapid rise in credit card fraud online means a lot of people are unhappy about entering their card details into an online form. Talking to someone on the phone is more reassuring for customers.

So, make the call – our telephone answering service is available today on 01273 741400.

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