How the personal touch from CSnotepad virtual receptionists could boost your business

Monday, February 9th, 2015

Pop into any supermarket in the country and you will be greeted with rows upon rows of self-service checkout machines. Very occasionally, these machines will make your shopping experience quicker and more efficient than standing in a queue will. However, more often than not, you’ll wind up getting increasingly frustrated as the machine doesn’t recognise that you’ve already put the item in the bagging area, and you’ll be stood waiting for human assistance.

It’s time you started to think of your business in the same way. Email can be efficient, and so can voicemail services; but they’re never going to be able to replace the human touch, much like the supermarket scenario. Wouldn’t you rather have a system that you can communicate with, instead of one that might experience a technical difficulty at the most important moment?

An outsourced telephone answering service could be exactly what your business needs. Whether your business is just starting up, or has been flourishing for a number of years, there are a huge number of benefits to using a virtual receptionist team.

For the new kids on the block, it can provide a temporary yet affordable solution to an otherwise costly full-time receptionist. Your new and potential clients will quickly get to know the members of your virtual team, and by interacting with more than one of the team members on a daily basis, you’ll project the illusion that your start-up is already expanding at a rapid rate.

Bigger businesses can often seem intimidating, but when your first point of contact is a professional, personable receptionist, rather than a faceless email address, everything suddenly seems much more human. Clients will look forward to calling you, because they know they can expect a warm reception on the other end. Virtual receptionists can be particularly good for big companies during busy periods, because they take some of the pressure off from permanent staff.

We’re continually being told that technology is progressing at such a rate that robots will do many of our jobs in the not so distant future. However, there are some jobs that simply can’t be done any better than a person who is simply happy to hear from you. That’s where CSnotepad comes in. Our telephone answering service is ready and waiting for your call, so contact us today on 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD