Monthly Archives: February 2015

Enjoy your holiday in peace thanks to our virtual receptionist service

Thursday, February 19th, 2015

So you are a new business. You have been through the slog of early mornings, late nights and been awake for the kind of hours that even the parents of a new born baby would consider excessive.

Time for a holiday, right?

Well in many cases, particularly in the modern online era where your business is visible 24/7, many new business owners just can’t drag themselves away for that well-earned fortnight in the sun. What if that big order you are waiting for comes in and no one is there to take the call? The business would just stop dead for two weeks, wouldn’t it?

Not with a CSnotepad virtual receptionist on-hand to help you out. With one of our solutions in place, you can holiday in peace, safe in the knowledge that everyone who contacts your business in your absence will be greeted by a friendly voice that is ready help them with their query.

For those business people who absolutely insist on going on holiday toting their iPad, we can even direct queries to your email address so you can provide answers from beside the pool or from your hotel room. This means that your business will not miss a beat while you are away and you can relax into your sun lounger safe in the knowledge that it is in good hands.

What’s more, there is no commitment. So when you return from your holiday, if you have no further need for a virtual receptionist, that can be that. We do have a sneaking suspicion however, given how busy you surely are and the plus points that our professional and efficient staff bring to your business, that we will be working together for a while.

For more information on how our virtual receptionist services could benefit your business and let you finally blow that layer of dust off your passport, please either give us a call on 01273 741400 or email us at

Alternatively, if you would prefer us to get in contact with you, fill out our email form and one of our team will get in touch.

How the personal touch from CSnotepad virtual receptionists could boost your business

Monday, February 9th, 2015

Pop into any supermarket in the country and you will be greeted with rows upon rows of self-service checkout machines. Very occasionally, these machines will make your shopping experience quicker and more efficient than standing in a queue will. However, more often than not, you’ll wind up getting increasingly frustrated as the machine doesn’t recognise that you’ve already put the item in the bagging area, and you’ll be stood waiting for human assistance.

It’s time you started to think of your business in the same way. Email can be efficient, and so can voicemail services; but they’re never going to be able to replace the human touch, much like the supermarket scenario. Wouldn’t you rather have a system that you can communicate with, instead of one that might experience a technical difficulty at the most important moment?

An outsourced telephone answering service could be exactly what your business needs. Whether your business is just starting up, or has been flourishing for a number of years, there are a huge number of benefits to using a virtual receptionist team.

For the new kids on the block, it can provide a temporary yet affordable solution to an otherwise costly full-time receptionist. Your new and potential clients will quickly get to know the members of your virtual team, and by interacting with more than one of the team members on a daily basis, you’ll project the illusion that your start-up is already expanding at a rapid rate.

Bigger businesses can often seem intimidating, but when your first point of contact is a professional, personable receptionist, rather than a faceless email address, everything suddenly seems much more human. Clients will look forward to calling you, because they know they can expect a warm reception on the other end. Virtual receptionists can be particularly good for big companies during busy periods, because they take some of the pressure off from permanent staff.

We’re continually being told that technology is progressing at such a rate that robots will do many of our jobs in the not so distant future. However, there are some jobs that simply can’t be done any better than a person who is simply happy to hear from you. That’s where CSnotepad comes in. Our telephone answering service is ready and waiting for your call, so contact us today on 01273 741400.

Nervous about outsourcing your telephone answering?

Thursday, February 5th, 2015

If you’re a sole trader or run your own small business, you may think that between your mobile and voice mail services, you’re coping just fine with the amount of inbound calls you get.

But if you’re completely honest, you’d probably admit there are times when you’re travelling, stuck in meetings or otherwise occupied, when you can’t always get to the phone. Plus, there’s that list of people you’ve got to call back, when you’ve got a million other things to be getting on with…

Did you know that 75% of first time customers who reach a voice mail message hang up and try elsewhere?

Perhaps you’ve considered using a virtual receptionist or telephone answering service, but you’re worried that you’d have to hand over amounts of cash, or that another company would be representing your business.

It’s understandable that you’d worry; after all, this is your livelihood, and you’re the expert. We know that delegating and outsourcing can be difficult.

That’s why we’ve designed our services to give you maximum peace of mind, and made our services available at a low cost, on a flexible basis. There are no setup fees and no long contracts; we just ask that you pay one month’s charges in arrears, and give us two months’ notice if you’d like to cancel the service. We’ll send you your current statement along with your daily summary report by email each day, so that you can stay in charge of your bills and see exactly how many of your telephone calls we’ve handled.

At CSnotepad, we believe that a virtual receptionist is an extension of your business. We understand that it can be hard to let go, and so we’ll make sure that our dedicated team are fully trained on your account. They can do more than simply answer telephones, as well – we offer customer service and order processing packages, too.

To find out more about our Sussex based telephone answering service and how it could make your business more successful, contact us today on 01273 741400 or email

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Call 01273 741400 or email
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  • Brighton
  • East Sussex
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