How can a telephone answering service help your business?

Tuesday, January 27th, 2015

As an expert telephone answering service, we have put together six ways in which CSnotepad’s highly trained virtual receptionists can help your business thrive:

• Your customers never need to know you’ve outsourced – we offer small teams of dedicated receptionists for your business so that customers speak to the same people when they call. We also offer bespoke hold music to maintain and build your brand and you get a 01, 02, 03 or 08 telephone number included with your service.

• We fit in with your hours – whether you’re a 9 to 5 or 24/7 business, we can accommodate your needs with personalised call handling whenever you need us, or free out of hours voicemail.

• Cost effective – there are no set-up fees and we don’t charge for cold calls, wrong numbers or testing your own line. You also save on recruitment and salary costs of employing staff just to handle your calls.

• Flexible approach – there may be times when your business experiences a high volume of calls, but at other times, calls are manageable. We offer you the ability to change your call plans on a monthly basis and don’t tie you in to long contracts. We can even add enhanced services, such as order taking, if you need them to help manage the needs of your business.

• Professional and efficient service – as a business owner or manager, you probably have enough to do, so why not leave it to our skilled and experienced virtual receptionists to answer your calls professionally and efficiently?

• You can use our data to tailor your services more effectively – if you were handling your own calls, it’s unlikely that you’d have the time to analyse them. We provide a daily summary of calls as well as instant notifications. This could help you work out the types of calls you’re getting most frequently, or when your busiest periods are, to allow you to tailor your package more effectively.

To find out more about our telephone answering service and how it could help the success of your business, contact us today on 01273 741400 or email

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD