How virtual receptionists can be better than the real thing; by CSnotepad of South East, UK

Thursday, September 11th, 2014

Interested in using our order taking virtual receptionist service? Click here.

As companies work to reduce overheads and increase profitability, increasing numbers of firms are turning to virtual receptionists and the remote order taking and other services they provide. Not just established companies, either, but start-ups that are extremely mindful of cashflow and costs, as well as e-commerce firms who don’t have their own staff to handle calls but are mindful that there are times when customers want to speak to someone rather than just email.

Virtual receptionists offer firms a low-cost way to provide excellent customer service to their clients, with no long and off-putting holding times because calls are answered instantly via a dedicated line and by personnel who are trained in a client’s business and know how to respond.

It’s also a great way to focus on running your company and driving it forward rather than being tied up with taking orders on the phone and neglecting key aspects of the actual business itself. Plus, it saves you the time of looking for competent receptionist staff and the large expense of paying their wages, benefits and entitlements – all a huge drain on a company’s finances.

A virtual receptionist does more than just answer the phone and take messages. Along with taking orders for their clients, because they’re extensively trained in the account, they can proficiently handle a range of callers’ queries, from payment processing to diary management and much more.

If you’re thinking out expanding into other areas outside your locale, having a telephone order taking service in a different town or city can be an ideal way not just to test the market beyond your home region but it’s also a viable and cost-efficient method of branching out into other markets. People in Brighton, for example, might think twice about ordering a product or service from a company based in, say, Hull, but if there was a local Brighton number they would be more inclined to call.

Additionally, in an economy that’s increasingly 24/7, driven by ecommerce that’s always on and available everywhere, having a virtual receptionist answer calls around the clock can make the difference between being a mediocre firm and a real winner.

Interested in using our order taking virtual receptionist service? Click here.

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