CSnotepad of South East UK share: How can a virtual order taking service seem less virtual to people calling in?

Wednesday, September 17th, 2014

Interested in using our order taking virtual receptionist service? Click here.

Potential CSnotepad clients often have a common concern about outsourcing their sales to an external team of call handlers – the potential for callers to realise that they are not speaking directly to the company in question. This is something that we take very seriously, and this is why all calls are answered quickly by staff that are fully knowledgeable about the company that they are representing. As someone getting in touch to place an order, there is nothing more off-putting than speaking to someone who sounds like they are just filling in for actual employees.

Full control over customer greetings
When setting up an answering service with CSnotepad, you get to choose the exact greeting that callers encounter. If you already have an in-house team of staff that all answer calls in the same manner, this can be replicated quickly and easily, and your customer base will be none the wiser. We offer 24/7 call handling, which means that this authentic greeting will sound even more impressive at 3.30am!

Anticipating extra demand without lengthy queues
Every business has their ‘busy’ times, and it would usually be costly to hire extra temporary staff and increase office infrastructure to handle the call volumes. A virtual and remote order taking service can be put into action swiftly, and it is customisable enough to sound like calls are being handled by your permanent staff. As a CSnotepad solution is scalable, it can grow at the same rate as your continued success.

An outsourced solution that truly cares about your business
When some people hear the words ‘virtual’ and ‘outsourced,’ they instantly think of a lifeless call centre that is only concerned with handling as many calls as possible. When we set up a telephone order taking service, we provide call handlers that are just as passionate about your products as you are. Nothing is worse than leaving your reputation in the hands of disinterested and robotic personnel, and we have developed our entire offering with this in mind.

Interested in using our order taking virtual receptionist service? Click here.


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Call 01273 741400 or email info@csnotepad.co.uk
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