3 Reasons your business needs an outsourced order taking service; by CSnotepad call answering service, Brighton, UK

Monday, September 29th, 2014

Interested in using our order taking call answering service? Click here.

The internet has opened up the possibility of running a business to everyone. There are countless e-commerce websites; all competing for the same orders. At CSnotepad we help clients who want to maximise profits, who are looking to gain an edge over their competitors, distinguish themselves by offering the best service. Is this something your business is seeking to do? Here we explain how a telephone order taking service can bring an increase in customers and an increase in profits to your business!

1. Not everyone is comfortable spending online

Although most people can use the internet, spending money online is much less common. 80% of the online population have used the internet to purchase something, however, only 50% of those shoppers have used the internet to buy something more than once. Although these statistics show how popular internet shopping is becoming, have you considered the 20% who have never shopped online?

This 20% are not comfortable shopping online. Even some of those people who regularly shop online may have questions they want answered before they proceed with a purchase. In such circumstances, there is no substitute for a phone call. The chance to speak to a real human being. Receive the reassurance needed.

With a CSnotepad order taking service running alongside your e-commerce website nobody will slip through your sales net.

2. Stand out with excellent customer service

Consumers, however familiar they are with computers and the internet, still appreciate being able to speak to a representative of a company. It humanises your service offering. It builds trust by demonstrating an openness and honesty to the consumer. These are all factors that will help you stand out amongst your competitors. It could be the factor that causes your product or service to be chosen ahead of the others.

3. The cost effective investment

An outsourced order taking service is both a great investment in your business and a much cheaper alternative to hiring staff to fulfil the service in-house. Our staff are fully trained to deliver a professional telephone order taking service. You could have an extension to your team ready to serve your business immediately.

Cater to all kinds of consumer. Take all types of order. Watch your sales increase!

Interested in using our order taking call answering service? Click here.

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