Why an online ordering system isn’t enough; by CSnotepad virtual receptionists of East Sussex

Tuesday, August 5th, 2014

Interested in using our order taking telephone answering service? Click here.

Most businesses now have an online ordering system in place, which allows customers to make convenient orders 24/7 and browse all products and services any time of the day or night. It may seem flawless, but consumer research has pointed out that many consumers will not commit to buy a product without first gaining confidence from speaking to a real person. The simple reason for this is that customers will often have questions, and they like to have those questions answered.

Of course, you may have set up a simple to read list of FAQs somewhere on your site, however, this isn’t always enough. A recent survey consisting of over 2,000 consumers found that 57 per cent were most confident in a company that were easily contactable by phone.

Don’t have enough staff? Worried your phone lines will ring out? We have the perfect solution. With a telephone order taking service, you won’t have to worry about a lengthy hiring process, or training up staff for answer the phone. An experienced professional will be ready to take your customers calls at a moment’s notice, and will have enough knowledge of your company to be able to answer relevant questions regarding your orders. Any more complicated queries can be forwarded onto your sales team in a timely fashion, making sure your customers have a good experience with your company.

A virtual order taking service can also keep your team happy. Having a reliable support network on-hand to take your customers’ orders also allows you and your team to focus on the other aspects of the business, such as marketing, development and growth.


Even with the convenience of modern technology and web-based shopping portals, sometimes consumers still prefer to be able to talk to a real person. Many will find it a quicker, easier option than going through the rigmarole of filling out online forms and payment options.

For more information on how a virtual order taking service could benefit you, contact CSnotepad today – you can even give us a call. We’ll be happy to help.

Interested in using our order taking telephone answering service? Click here.

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