Things to consider when selecting a telephone order taking service; by CSnotepad virtual assistants of Brighton

Thursday, August 28th, 2014

Interested in using our order taking telephone answering service? Click here.

A telephone order taking service is a great way to look and sound professional, ensure all your calls are taken proficiently, and stay ahead of the competition. However, before you make a decision, there are some things to consider when choosing the right virtual order taking service for you.

Monthly charges

An important aspect for any business to consider is cost. Many answering services charge calls at a per minute rate so you could find yourself paying unexpected high monthly charges. At CSnotepad, you are charged per call and you choose when your calls are diverted, so you will never go over budget.

Service hours

A lot of service providers can offer a 24/7 order taking service, while others only operate during core business hours. One or the other might not suit you, so CSnotepad offers a choice of any days and any hours cover you want; whatever solution fits your needs.


When you put your calls in charge of a remote order taking service, you will want assurances that all of your calls will be answered professionally and efficiently. CSnotepad staff are fully briefed on your company and will answer your calls using your company’s name, with a greeting chosen by you. Each CSnotepad account has dedicated and experienced receptionists that are ready to answer your calls at a moment’s notice, so you’ll never miss a sale.

Trial period

It makes sense that you may not wish to commit to a virtual order taking service until you know for certain that the system works and are 100 per cent happy with the way your calls are being answered, which is why it’s important to find out if you can have a trial period. At CSnotepad, you can set up your telephone order taking service for a short term of just 2 months just to cover when you need it, or to test our services on a trial basis.

Contact us

For more information on our virtual order taking service, contact us on 01273 741400 to find out what we could do for you.

Interested in using our order taking telephone answering service? Click here.

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Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
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