How a virtual order taking service can boost your profits and reputation; by CSnotepad telephone answering service of East Sussex

Wednesday, August 20th, 2014

Interested in using our order taking telephone answering service? Click here.

While larger organisations can afford to direct substantial investment into global call centres and staff who are dedicated to order fulfilment, smaller businesses can often struggle to do the same. Unfortunately, lack of available capital can make it very difficult for the typical small or medium sized business to grow and prosper.

If you are looking for a revolutionary yet simple way to increase revenue and productivity whilst cutting back on costs, a remote order taking service could be the answer.

A flexible and professional approach to order taking

With a virtual order taking service, you gain all of the benefits of hiring in-house staff, but without the associated overheads. That means you can avoid paying for vacation time, sick leave and other staff benefits and choose the hours you want your virtual order taking team to work for you. This type of system is the most flexible way to take orders, boost profits and give your customers outstanding service at the same time.

Some of the many benefits of a remote order taking service include:

Zero missed time or missed calls – Your virtual order taking team will be ready for business at the times you specify and will have an expert knowledge of your business and the products and services you sell. Fielding every call, they will handle the order taking process seamlessly and in a professional and friendly manner. This leaves you free to worry less about missed calls and profits and to concentrate on improving core areas of your business.

Be available 24/7 – Be the shop that never closes and get the edge over your competitors. Unlike other members of staff who go home at the end of their shift or day, you can hire virtual order taking staff to work 24 hours a day and also at weekends and over holidays.

Enhanced customer satisfaction and reputation – By investing in a virtual order taking service, you show your customers that you are serious about their call and that you have employed staff who care very much about customer satisfaction. Nobody needs to know that your team is working remotely except for you.

If you want to run your business in a totally seamless, modern and professional manner and to save time and overheads, a remote order fulfilment service could be just the solution you are looking for.

Interested in using our order taking telephone answering service? Click here.

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