CSnotepad telephone order taking specialists of Brighton, Sussex explain: How to avoid losing potential customers

Wednesday, July 30th, 2014

Interested in using our order taking telephone answering service? Click here.

“Hello. Our sincere if automated voice would like you to believe that your call is very important to us. To this end we are going to keep you waiting for an interminable period of time while playing music you would never personally download. Intermittently, we will remind you of both our sincerity and your importance as the minutes drag on. Please hold as you are currently number 323 in our slow-moving queue and will be dealt with as the seasons change…”

Of course a company would never leave such a message, but it is how one may be interpreted inside the mind of anyone calling. The danger is that, by the time they might have reached the head of the queue, they are somewhere else – making a competitor that little bit richer. At the same time, they will tell all their friends and acquaintances how terrible that organisation is – and yet no-one within the company actually knew of their existence or that they had the chance to turn a caller into a customer.

A simple and successful solution

Of course many people are now happy to deal with you online, should you offer this option. However, for others a prompt and personable human voice is a key element of how they like to do business. An increasing number of companies are turning to the complete suite of telephone answering services that we supply. They regularly tell us that our virtual order taking service provides a cost effective alternative – and that the flexibility of our operation is vital in matching their specific requirements.

Imagine a potential client wants to voice contact your business. We will provide a dedicated order line that offers a real human voice – and does so instantly. There is much more to this service than just this speed. We make sure that our operators are fully trained and up-to-speed on your range of products and services and are able to hold the kind of discussion that leads to orders rather than frustration. We also make sure that when this key moment arrives our telephone order taking service completes the process both speedily and efficiently.

Meanwhile, as we handle this aspect of your business, you and your team are free to concentrate your efforts throughout all the other key areas – and maintain complete focus, undisturbed by those constantly ringing telephones!

Interested in using our order taking telephone answering service? Click here.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD