Monthly Archives: July 2014

CSnotepad telephone order taking specialists of Brighton, Sussex explain: How to avoid losing potential customers

Wednesday, July 30th, 2014

Interested in using our order taking telephone answering service? Click here.

“Hello. Our sincere if automated voice would like you to believe that your call is very important to us. To this end we are going to keep you waiting for an interminable period of time while playing music you would never personally download. Intermittently, we will remind you of both our sincerity and your importance as the minutes drag on. Please hold as you are currently number 323 in our slow-moving queue and will be dealt with as the seasons change…”

Of course a company would never leave such a message, but it is how one may be interpreted inside the mind of anyone calling. The danger is that, by the time they might have reached the head of the queue, they are somewhere else – making a competitor that little bit richer. At the same time, they will tell all their friends and acquaintances how terrible that organisation is – and yet no-one within the company actually knew of their existence or that they had the chance to turn a caller into a customer.

A simple and successful solution

Of course many people are now happy to deal with you online, should you offer this option. However, for others a prompt and personable human voice is a key element of how they like to do business. An increasing number of companies are turning to the complete suite of telephone answering services that we supply. They regularly tell us that our virtual order taking service provides a cost effective alternative – and that the flexibility of our operation is vital in matching their specific requirements.

Imagine a potential client wants to voice contact your business. We will provide a dedicated order line that offers a real human voice – and does so instantly. There is much more to this service than just this speed. We make sure that our operators are fully trained and up-to-speed on your range of products and services and are able to hold the kind of discussion that leads to orders rather than frustration. We also make sure that when this key moment arrives our telephone order taking service completes the process both speedily and efficiently.

Meanwhile, as we handle this aspect of your business, you and your team are free to concentrate your efforts throughout all the other key areas – and maintain complete focus, undisturbed by those constantly ringing telephones!

Interested in using our order taking telephone answering service? Click here.

CSnotepad virtual receptionists of East Sussex share: How a telephone order taking service can benefit your business

Tuesday, July 22nd, 2014

Interested in using our order taking service? Click here.

First impressions can count for everything when it comes to good customer service, and many customers still prefer to speak to a real person when making an order. A professional telephone order taking service provides you with a dedicated team ready to answer your calls and take orders at a moment’s notice, to ensure you’re always giving the best impression to your customers.

Here are just some of the other great benefits you can expect from a virtual order taking service:

Instant team

If you’re a small company, chances are you won’t have the time to go through a rigorous employee selection process and then having to train up your new employees. With a telephone order taking service, your calls will be answered by professional, experienced virtual receptionists who will be familiar with your company name, products and order system.

Never miss a call

If you run a busy office, your staff may not always be able to answer the phone on time, with calls ringing out or customers turning elsewhere when their order cannot be taken straight away. With a dedicated telephone order taking service, your customers will always be able to get through to a friendly and efficient professional who is ready to take their order.

No call-waiting

Customers quickly get fed up waiting in virtual queues whilst listening to classical music and being told they’re fifth in-line to be answered. With a dedicated telephone order taking service, your customers will always have their calls answered quickly and efficiently.

Increased productivity

With customer orders taken care of, you and your team can focus on other aspects of the business without the strain of always having to answer the phone. Focus on areas such as marketing, product or service development, and furthering the business.

Business growth

A professional telephone order taking service can help your business to grow and flourish, whilst providing a solid reputation for your company to build on. Your customers will keep coming back, and you can focus on providing the best quality products or services.

Contact us

For more information on how a virtual order taking service can help you, contact CSnotepad today. We’ll be happy to help.

Interested in using our order taking service? Click here.

Customer experience: Social media versus the virtual receptionist, by CSnotepad virtual receptionists of Brighton & Hove, Sussex, South East, UK

Wednesday, July 16th, 2014

Interested in using our virtual receptionist service? Click here.

In the modern commercial environment, it’s so simple to be a faceless and voiceless entity that revolves around various interfaces. Digital marketing, and in particular social media is making it so easy to grow a diverse network of contacts nationally and internationally. However, are these platforms that put us on the map contributing to our customers becoming lonelier?

Research from the University of Michigan suggested that loneliness can be one of the symptoms of usage of sites such as Facebook. Companies are more and more frequently using social networks to build business pages to drive traffic for a new type of customer experience, however, as the research suggests, social networks can lead to a reduction of individual occurrences of moment to moment happiness.

When so many of your customers are communicating through online channels you would be foolish not to have a presence especially with the capabilities to manage these on the go.

But what of the times you are not available? The savvy entrepreneur will still value the real life human to human relationships. If time is a factor then it’s never been easier to use an outsourced virtual receptionist, such as the service offered here at CSnotepad. Something as simple as this telephone order taking service can allow businesses the opportunity to continue to provide moment to moment happiness for their clients even when they aren’t around to deliver the service. Where the social media page lacks tone, emotion, and agility the human being on the end of the line in your virtual order taking service can quickly react to your customer’s needs. By our very nature we are social creatures; we need each other to survive and prosper, and it’s the same in business. When you are not there to pick up the pieces a remote order taking service can deliver the happiness that you can’t.

Next time you plan your marketing spend think about your customers and their experiences. Is it worth spending the money on digital or enhancing their experience through some human interaction? How could you use your social media platforms to direct customers to an outsourced order taking service? Remember, at the end of the day people do business with people.

Interested in using our virtual receptionist service? Click here.

How much are missed calls costing your business? By CSnotepad virtual receptionists of Brighton & Hove, East Sussex

Monday, July 14th, 2014

Interested in using our virtual receptionist service? Click here.

Is it possible to place a value on that call you just missed out on answering? Perhaps it could have led to the biggest order of the year so far from a new client, or it may have been from a long-term customer who has now sworn never to do business with you again because… you’re not there when they need you.

Of course, it’s a question with no answer. You’ll never know because when you handle all calls in-house rather than employ a remote order taking service, you won’t always be there to pick up the telephone. Which begs the question of just how much unanswered calls could be costing your company in terms of lost sales and potential damage to the firm’s reputation.

The reality is that it is not just sole traders and small firms that are missing out by failing to pick up. In the year 2010/11, HM Revenue & Customs (HMRC) managed to answer less than half of all calls that it received. That figure increased to 74 per cent a year later, although 20 million calls still went unanswered. By the end of 2012 the figure was looking considerably better at 90 per cent.

The tax office is far from the only organisation to have experienced serious troubles with its telephone answering practices. Last year consumer group Which? conducted research into how good Britain’s energy providers are at picking up their phones promptly. The worst examples saw an average on-hold waiting time of 25 minutes for one firm and 19 minutes for another. The study also found that almost a third of people said their biggest bugbear when it came to customer service was being forced to wait on the phone for an extended period.

The good news is that there is a simple way for businesses to improve the experience their customers receive when ordering over the phone, and that is to turn to a dedicated telephone order taking service. CSnotepad’s virtual receptionists are able to answer incoming calls instantly, allowing your firm’s customers get to talk to a human being with an intimate knowledge of your business’ products or services.

So ask yourself, how much is that next unanswered call going to cost?

Interested in using our virtual receptionist service? Click here.

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