Customer service considerations shared by CSnotepad telephone answering service of Brighton & Hove, Sussex, South East, UK

Wednesday, May 21st, 2014

Interested in using our telephone answering service? Click here.

Customer service is a term we hear so often it may have lost its meaning for a lot of businesses.

We have grown to assume it is a standard service for everyone, forgetting that each business has individual needs and that their customers have different expectations. When it’s discussed, a lot of clichés get thrown around – ‘do as you would be done by’, ‘put yourself in your customers’ shoes’ – but if we don’t look into the heart of their meaning with regards to the company and the current market, they are of little use in developing a service that works for you and your customers.

Two great questions to ask yourself to challenge the way you view your current customer service standards are:

1. Am I thinking clearly about what I am delivering, the way I am delivering it and how it feels for the customer? It is easy to forget that customer service is something that needs to be kept fresh and grow/change with any developments in the company or market.

2. When was the last time I was my own customer and really experienced my business as others do? We often forget what it is like to be on the receiving end of our brand of customer service and therefore forget that we should be striving to create a service that we would not only be content to receive ourselves, but that we would want to receive. Don’t forget your customer’s point of view.

At CSnotepad of Brighton and Hove we never assume that our customers’ needs are the same: each business receives a personalised virtual office service that can be adapted to grow as they do, and each of our virtual receptionists is trained to understand the need for an individual service.

“The goal as a company is to have customer service that is not just the best but legendary”
Sam Walton, Founder of Wal-Mart

Interested in using our telephone answering service? Click here.

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