Monthly Archives: May 2014

CSnotepad virtual receptionists of Brighton & Hove, Sussex, South East, UK, share: 4 vital startup basics from Richard Branson

Tuesday, May 27th, 2014

Interested in using our virtual receptionist service? Click here.

1. It’s all in the name: A catchy name will help people to remember who you are and what you sell, and make it easier to find on search engines. Then put that name on every receipt and marketing item, remind customers of it at every opportunity.

2. Hunt for treasure: One of the best ways to keep customers coming back is to sell unique products that they won’t be able to find anywhere else. At Virgin Records, we prided ourselves on offering customers hard-to-find albums, we stocked live recordings of concerts and many foreign imports.

3. Stand out from the crowd: It would be good for business if you can find a way to make your store stand out from the others, especially on popular sites. Providing great service is a good start, but we always looked for stunts or stories to make our businesses noteworthy.

4. Keep in touch: Once you have customers, make sure you keep them coming back. Send them news about new products, special offers and other developments in their areas of interest. If you look after your customers, they are more likely to buy from you again and to recommend your business to their friends, and a recommendation is far more valuable and cost effective than an ad.

Following Branson’s advice on the power of word of mouth, a telephone answering service like CSnotepad can provide the perfect customer service solution for start-ups. A virtual receptionist will provide all the services that an in-house receptionist would but for a fraction of the cost, for example, telephone answering, outbound calls, handling customer queries, order taking and diary management.

Avoiding the commitment of hiring a full time member of staff can be a huge weight off the shoulders for a newly starting company, and there is no compromise in customer service. In fact you are guaranteeing a better communication space for your customers by ensuring that they never reach an answer machine and always speak to a real person. This is absolutely crucial for a start-up as you can be sure that you never miss an all-important client call or business opportunity by not having time to answer the phone.

Thus a virtual receptionist truly can make all the difference for keeping in touch with customers to a start-up company. With that stress off your mind you can get back to enjoying your business!

Always consider Richards Branson’s advice; “Good luck! No matter what field you go into, remember the basics of success: keep enjoying what you do and do what you enjoy.”

Interested in using our virtual receptionist service? Click here.

Customer service considerations shared by CSnotepad telephone answering service of Brighton & Hove, Sussex, South East, UK

Wednesday, May 21st, 2014

Interested in using our telephone answering service? Click here.

Customer service is a term we hear so often it may have lost its meaning for a lot of businesses.

We have grown to assume it is a standard service for everyone, forgetting that each business has individual needs and that their customers have different expectations. When it’s discussed, a lot of clichés get thrown around – ‘do as you would be done by’, ‘put yourself in your customers’ shoes’ – but if we don’t look into the heart of their meaning with regards to the company and the current market, they are of little use in developing a service that works for you and your customers.

Two great questions to ask yourself to challenge the way you view your current customer service standards are:

1. Am I thinking clearly about what I am delivering, the way I am delivering it and how it feels for the customer? It is easy to forget that customer service is something that needs to be kept fresh and grow/change with any developments in the company or market.

2. When was the last time I was my own customer and really experienced my business as others do? We often forget what it is like to be on the receiving end of our brand of customer service and therefore forget that we should be striving to create a service that we would not only be content to receive ourselves, but that we would want to receive. Don’t forget your customer’s point of view.

At CSnotepad of Brighton and Hove we never assume that our customers’ needs are the same: each business receives a personalised virtual office service that can be adapted to grow as they do, and each of our virtual receptionists is trained to understand the need for an individual service.

“The goal as a company is to have customer service that is not just the best but legendary”
Sam Walton, Founder of Wal-Mart

Interested in using our telephone answering service? Click here.

Tips for getting the most out of your employees, shared by CSnotepad virtual office of Brighton & Hove, South East, UK

Wednesday, May 14th, 2014

Interested in using our virtual office services? Click here.

One of the most important parts of any business is its employees and it is important to develop an environment that encourages employee growth. Utilising a virtual office service, such as CSnotepad of Brighton and Hove, for many of the day to day tasks leaves you free to focus on your core employees safe in the knowledge that no office duties are being overlooked.

Here are some tips to help you connect with and get the most from your on-site employees:

- Remember that your employees are not a single unit; each is unique and has the potential to bring something different to the workplace. Take time to nurture the diversity.
- Recognise and apply their strengths, but account for and manage their weaknesses to form a stronger professional bond.
- Openly communicate your plans and expectations to your employees.
- Take advantage of development resources; pair employees up with mentors, create coaching plans and join professional networks.
- Engage employees in decisions and encourage them to communicate ideas and feedback.
- Lead by example, let your team see that you work harder than anyone else at the company to motivate them and encourage a strong work ethic.

Every day is a chance for you and your team to learn from the day before, to further and drive your business forward to success. With CSnotepad as your virtual receptionist all call answering and virtual office duties are taken care of allowing you to work with your team to grow and develop.

“Alone we can do so little; together we can do so much”
- Helen Keller

Interested in using our virtual office services? Click here.

The beliefs of CSnotepad telephone answering service of Brighton & Hove, Sussex

Thursday, May 8th, 2014

Interested in using our telephone answering service? Click here.

When we provide you with our telephone answering, virtual office or virtual PA services, we aim above all to please. In fact, we aim to please you enough that you’ll show us off to your business contacts and friends.

We believe that a good virtual receptionist can provide a professional and friendly image at a level of quality that you will want to show off to your contacts and customers alike.

We believe that good call answering means being helpful, friendly, thorough and efficient, and we aim to impress your individual customers, B2B customers and everybody in between.

We believe that a good virtual office keeps the day-to-day running of your business simple for you and leaves you free to work to make your business a success.

And we believe a virtual address is an excellent way of adding a sheen to your business – especially if you use one of the many prestigious UK addresses we have to offer!

Adding that extra boost to your business is what we’re all about, whether that means freeing up your time to do other things, lending you our various office skills or making your first point of contact with the public appear slick and professional. So if we’re providing you with a call answering service, working for you as a virtual assistant or virtual PA or simply being there as a virtual address, we hope you’re impressed enough to show us off!

Interested in using our telephone answering service? Click here.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
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  • Wednesday 8:30am - 6:00pm
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  • Friday 8:30am - 6:00pm
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  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD