A virtual receptionist from CSnotepad of Brighton & Hove, Sussex can help lower customer stress and achieve customer loyalty

Monday, April 14th, 2014

Interested in using our virtual receptionist service? Click here.

Picture for a moment your customers on the other end of the phone line. Whether they show it or not, many will be highly stressed. They feel tremendous pressure from within their own company to do things faster or cheaper. When they purchase from your company, they do not want to add stress to their day. They want their interaction with you to be hassle free.

The people dealing with telephone answering therefore need to examine whether they diminish or escalate customers’ stress levels if they want to achieve customer loyalty. A CSnotepad virtual receptionist, highly trained in customer service, can make interactions with your company stress free by doing the following things:

• We try to truly understand your customers. It is OK to directly ask what the problem is, as long as it is accompanied with a patient and sincere tone. It demonstrates that you take the importance of their situation seriously and are interested in finding a solution.

• We develop personal relationships. We receive consistent feedback that our virtual receptionists have provided a friendly service to our clients’ customers. You can also highlight VIP customers so that we do not continue to take details that you already have.

• If you choose to also take advantage of our order taking service, we will get to know your products. All our virtual receptionists would be thoroughly trained on your products so we always sound knowledgeable and confident.

• We are consultative. We provide answers and solutions to queries instead of pushing products and so can help build your customers’ trust.

• We provide a way for you to respond quickly to customer issues, even when you are not available. Having a virtual receptionist is beneficial as we may be able to help and also because customers are reassured by speaking to a real human being, rather than an answer machine, safe in the knowledge that the person who can help them is calling back. It demonstrates to your customers that you value them.

• We are sensitive and listen. We try to see things through the customers’ eyes, which means we can offer creative solutions and begin to exceed their expectations.

Outsourcing telephone answering to a capable virtual receptionist firm like CSnotepad will enhance your customer service and distinguish you from your competitors. We understand your customers’ level of stress and respond in an appropriate manner. Your customers will be relieved they can rely on you and your company and will look forward to doing business with you.

Interested in using our virtual receptionist service? Click here.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD