Monthly Archives: March 2014


CSnotepad virtual assistants of East Sussex, UK share: How a virtual assistant can help you be even more awesome!

Wednesday, March 26th, 2014

Interested in using our virtual assistant service? Click here.

There is a defining moment within every well maintained company when it becomes so popular and respected that as a business owner you have to ask yourself, ‘Can I continue doing this alone?’

If your answer to the above question is no, and you continue chugging along solo, you could reach a plateau in your business that eventually leads to its downfall.

Hiring a virtual assistant can bring a myriad of benefits for efficiently taking your presence to the next level, as well as reducing the stress of maintaining your business single handedly (whether you have other staff or not!). Here are some important reasons why:

1. They’ll save you time
Probably the biggest asset a virtual assistant brings is their ability to perform tasks that would have otherwise taken up huge chunks of your valuable time. Having them screen calls and email enquiries that previously took you hours to sift through, and then showing you just the important ones, will keep things running efficiently and save you from wasting time on insignificant matters.

2. They can do the menial, but necessary tasks
Answering the phone, taking orders, responding to queries, scheduling appointments, making enquiry calls — when you have your own virtual assistant, you’ll never have to do these things again. Especially if you’re a big-picture person, these small, but necessary tasks are what keep your business alive from the grassroots. If these tasks are the only thing holding you back from moving your company to the next step, then having a virtual assistant perform them could very well take a huge weight off your shoulders and inspire you to move forward.

3. Is a virtual assistant worth the money?
Even after hearing the benefits of hiring a virtual assistant, you may still be hesitant to bring one on board, especially if you don’t have a huge budget. But by weighing the pros and cons, you can determine whether or not a virtual assistant will be a good fit for you. In most cases, the cost of a virtual assistant pales in comparison to the value they’ll provide you. Outsourcing to a virtual assistant will also substantially lower the associated costs of taking on a real assistant. There is less hassle and responsibility but all the same benefits to be made.

Give us a call today if you are reading this and wondering what you are waiting for! A virtual assistant at CSnotepad is ready and waiting to assist you and your business today to become even more awesome!

Interested in using our virtual assistant service? Click here.

Essential habits of a healthy entrepreneur shared by CSnotepad Virtual Receptionists of Brighton & Hove, Sussex, South East, UK

Wednesday, March 19th, 2014

Interested in using our virtual receptionist service? Click here.

Entrepreneurship and health go hand-in-hand. Each will teach you valuable lessons about the other.
Aside from family, friends, and relationships, there are few things more important in your life than your health and your career. When you passionately pursue both of these things you can experience a longer, more fulfilling life.

• Learn something new every day. Healthy entrepreneurs are lifelong dreamers. They work hard, play hard and think harder. They love to absorb as much knowledge as they possibly can.
• Set goals and create systems to achieve your goals. Healthy entrepreneurs also understand that knowledge without application is the quickest path to failure. They go beyond learning, they apply. Because they realise the day to day journey and seemingly tiny steps are the only ways to achieve their end goal.
• Spend your downtime wisely. The average person spends around 3 hours a day watching TV. Don’t be that person. To stay healthy, focus on staying busy building your business, taking care of yourself and your family and trying to change the world.
• Make exercise a priority. A healthy body will help cultivate a healthy mind. Even if you’re crazy busy, find 10 minutes here and there. It will help alleviate stress and get those endorphins pumped up to take on startup challenges.
• Eat less junk food. Think of food as fuel: The higher quality fuel you put in your tank, the better you’ll perform. You don’t need to diet or cut foods out to eat healthy either. Just eat more real food – stuff that comes from nature – instead of processed junk and fast food. By doing so, you could help improve your energy endurance and mood.
• Sleep more. All entrepreneurs experience the grind of late nights, early morning meetings and last-minute deadlines. But healthy entrepreneurs know that sleep is vital to their success. Whether you rise early and tackle your important projects first thing in the morning or you’re a night owl, find a consistent sleep routine and stick to it. And never underestimate the power of a good power nap to recharge your brain.
• Create balance in your life. Healthy entrepreneurs treat health as a lifestyle. You can’t put a plaster on a bad business plan, just like you can’t eat healthy for a week and expect to lose weight. Successful entrepreneurs wholeheartedly embrace healthy living: They work smarter, not harder.

Many business owners may find it more difficult to balance a healthy lifestyle and their work commitments, which put severe pressures on their time. These entrepreneurs may find that they are spending too much time doing the small stuff that other people could do for them, for example telephone answering. A virtual receptionist could free up a lot of time in your day and also ease the stress of answering difficult calls or long calls that you do not yet need to deal with.

The Brighton & Hove, Sussex virtual receptionists at CSnotepad offer our clients an efficient and friendly service that is tailored to their unique business needs. You can divert calls to us at any time of day and we will be on hand to answer your customers’ calls, handle enquiries, provide information, and even take orders or update bookings at your request. Our Brighton & Hove, Sussex virtual receptionists are experts in call handling and excellent customer service, so you can rest assured that your customers will be happy whilst you focus on finding the healthy work balance in your life.

Interested in using our virtual receptionist service? Click here.

Learn from our CSnotepad Brighton & Hove, Sussex based virtual PAs that service has a feeling

Wednesday, March 12th, 2014

Interested in using our virtual receptionist service? Click here.

People who rave about the service they receive from an organisation expect more than the resolution of a problem. They want to feel valued as a customer and to be given special treatment. Callers of our clients are likely to conclude that the service has been excellent as our Brighton & Hove, Sussex based virtual PAs focus on conveying warmth and concern, in addition to problem solving. We can demonstrate that we care in two ways, our voices and our responses.

First and foremost, tone of voice needs to be friendly and sincere. Anyone who sounds rushed certainly will not convey the right attitude. Busy business owners may often find this is an issue, which is why they choose to employ the services of experienced virtual PAs, like CSnotepad. While everyone has different tonal qualities, people who smile automatically warm up their voice. Our virtual PAs constantly glance across their desks at each other to maintain the warm atmosphere in the office and remind each other of the importance of smiling. We also encourage pauses after particularly difficult calls to make sure that any leftover frustration is not transferred on to a new caller.

In addition to smiling, the tone of any voice can be improved by pausing and breathing. With proper breath and frequent pauses, an individual’s voice can become richer and more enjoyable. It is remarkable what a pause for a second or two between phrases or statements can do to convey ‘I care’. For example our Virtual PAs make an immediate, positive impression by pausing at least three times in a typical greeting rather than rushing out a company name and an unconvincing “how may I help you.” Those pauses convey that we are now totally focused on the caller. The caller concludes the call is not an intrusion but rather a welcomed occurrence.

Without pausing, it is impossible to convey any emotion in a voice. In fact, the voice may even sound flat or bored. A voice without emotion is a monotone. Callers have a knee-jerk response to a monotone voice. Thus, it is important to pay attention to how one’s voice sounds. A friendly voice will be received remarkably better and the caller will expect that their question or problem will be handled well.

Using positive words and phrases instead of negative or tentative statements ensures the caller will be pleased. As Virtual PAs it is likely that we will not be able to help our clients’ callers with everything that they need from our Brighton & Hove, Sussex virtual office. Having to saying no is a reality, but when it is couched with something positive, it is likely to be accepted. Tone of voice and good attitude on the phone is key to ensuring that callers leave happy in the knowledge that the person they need to speak to will call them back.

Finally our virtual PAs always acknowledge a caller’s dilemma with confidence and empathy. Truly listening and then sincerely apologising for any inconvenience caused by an issue means callers are likely to give the company high marks for service.

Excellence in service depends heavily on how the customer feels. If a company promotes service with feeling, it is likely they will achieve the results they desire. A happy customer becomes a loyal and repeat customer. Our Brighton Virtual PAs are expertly trained in providing excellent customer service in regards to virtual reception solutions. Read our commending Linkedin virtual receptionist recommendations or call us on 01273 741400 today to find out more!

Interested in using our virtual receptionist service? Click here.

Five attributes to look for in high performing employees shared by CSnotepad virtual receptionists of Brighton & Hove, Sussex, South East, UK

Tuesday, March 4th, 2014

Interested in using our virtual receptionist service? Click here.

With so much attention paid to business models in the startup world, it can be easy to overlook the vital importance of great people to the success of a company.

“What I’m interested in is investing in people.” – Arthur Rock

Ownership and pride: “Run the mile you are in.” No matter your current job or where you are in your career, are you focused and engaged and do you take ownership? Do you have pride in what you are doing? Do you have pride in your colleagues and your company? “Run the mile you are in” applies not only to distance running; it applies to life, and it applies to-how you will succeed – or not – as a teammate in business.

Work ethic: The valued employee is not only the one willing to work hard; they are the employee who searches out ways to contribute most. They should have a work history of having demonstrated not only a willingness to contribute, but a desire to lead, come up with their own and to grasp fully the feeling of pride in their accomplishments.

Teamwork: So much of what we do involves collaboration that we must have team players across our business. You want people who are selfless and put the interests of the company above their own and are eager to share information and help their co-workers.

Horsepower: Take intelligence over experience any day of the week. Job descriptions alone can intimidate a lot of people, particularly younger people, who often feel that they lack the experience that the job description suggests they will need. That’s unfortunate as most of the time intelligence trumps experience. An intelligent candidate can quickly learn a job and frequently ends up doing it better than someone (less intelligent) who has been doing a similar job elsewhere. Experience is certainly valuable, but brains are the horsepower that drives the business.

Integrity: This is an attribute that is not always easy to flesh out, but is also too important to gloss over. Try to gauge integrity by looking at difficult decisions employees have had to make or ethical dilemmas they’ve faced and their decision-making process.

Of course, every company wants stellar employees who are impactful, high performers. Identifying those high performers, however, takes hard work in recruiting, screening resumes and interviewing. If you find this process tricky or are a smaller company with fewer employees, consider the benefits of hiring a virtual receptionist from CSnotepad of Brighton & Hove, Sussex.

Furthermore, looking for high performing employees within customer service doesn’t mean that you have to hire people yourself. What you can do instead is outsource to a leading virtual receptionists such as ours who always hire outstanding employees. You need not worry about how well your company is being represented, as we keep our employees happy, so they in turn can make your customers happy.

Our Brighton & Hove, Sussex based virtual receptionists take pride in their work and always work for the interests of the company we are representing. So if you need help handling your incoming calls, managing your orders or ensuring you never miss an important call by utilising our call patching service, a telephone answering service may be exactly what you need to help support your business. Call us on 01273 741400 to find out more!

Interested in using our virtual receptionist service? Click here.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD