Order taking telephone answering service by CSnotepad of Brighton & Hove, Sussex, South East, UK

Monday, February 3rd, 2014

Interested in using our order taking telephone answering service? Click here.

Provide ordering options that your customers want with our inbound telephone answering order taking services.

Some customers are happy ordering online, but some want to speak to a real person. Some won’t wait in a queue for the next operator, and will hang up and call your competitor, so secure every customer order your advertising generates with a telephone answering order taking service.

We provide you with a dedicated order taking line for your business, that’s answered instantly, by a human being, who’s trained on your products and proficient in your order taking system.

Trained call handlers

Our order taking plans are designed to cover a mixture of orders, product enquiries, and general enquiries to your business. Even if you advertise a number as a dedicated sales order line, customers will still call for product information or to chase their orders, so your team will be trained to manage a range of enquiries. You can even designate which calls you would like us to handle, and which you would prefer to answer yourself, such as specialist or bespoke requests.

We take your account with us seriously. We are not just taking orders; we are representing your business to your customers. Particularly when handling payment information, efficiency and accuracy are translated into trustworthiness in the eyes of the caller. Uncertainty equals distrust, so we will make sure your caller has complete confidence that their information is being handled confidentially and competently.

As each business and order taking system is different, achieving this level of skill requires thorough and ongoing training.

Integrated order taking

We integrate directly with your existing order taking system or can guide you through setting up secure telephone order taking or services if you do not have them as part of your business already.

If you are considering an overflow order taking service to back up your existing in-house staff during peak periods, rest assured our experienced order taking operators can mimic your existing procedures, and the effect will be seamless to your caller. They will be completely unaware they have transferred through to another team of staff.

Order taking for any company

Our order taking services are for those who typically have an ecommerce, but wish to either enhance or offer for the first time a telephone sales order line to their customers. A typical order would allow the caller to purchase items as they appear in your standard web catalogue, make secure payment via credit or debit card, and receive a confirmation of their order.

For clients who do not have an ecommerce site or online booking system, for example a local charity selling tickets for a one off event, we can offer a standalone order taking service.

We can also offer so much more than just an order taking service, including cross-selling, up-selling, product specialists, technical support and trouble shooting, back office order management and tracking as well as liaising with external suppliers and providers on your behalf. One of our dedicated account managers would be pleased to offer a personalised quote for any bespoke order taking requirements you may have.

Interested in using our order taking telephone answering service? Click here.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD