CSnotepad virtual receptionists of Brighton & Hove, Sussex ask you – “Who’s answering your telephone?”

Friday, February 7th, 2014

Interested in using our virtual receptionist service? Click here.

If you have the wrong person answering your phone, it is costing you sales and new business each and every day.

The telephone is without a doubt your NUMBER ONE most valuable tool in securing new customers and new business. Virtually all of your marketing and advertising is designed for one purpose — to persuade someone to pick up the phone and call you. If you blow the call, you have wasted a lot of time and effort for nothing.

Fact 1
When a prospect is calling around trying to find a company to do business with, they are most likely to go with the one that captures them in the FIRST conversation! The customer will go with the business where the person at the other end of the phone was felt to be SINCERELY interested in HELPING them solve their problem.

All too often customers will complain that businesses they have contacted were not interested at all in helping them, but just in obtaining the information they deemed relevant. Creating a positive customer service experience means taking the time to answer questions and explaining patiently any advice that needs to be given.

Fact 2
If you have the wrong person answering your phone, it is costing you sales and new business each and every day.
The person answering your telephone should:
• Have an outgoing personality
• Be a genuine people person
• Be patient
• Be sympathetic and compassionate
• Be compelling
• Be WELL TRAINED…and then trained some more
• Be knowledgeable about your products/service and be skilled at selling them
• Understand the law of reciprocity and how to use it to get people to say YES
• Be willing to listen for a long time
• Be able to handle major stress with a smile and a wink
• Be a take-charge person when it is necessary

It is crucial to understand that once a prospect hangs up the phone, if there was no help given and no problem resolved, the odds of you hearing back from them again is drastically reduced. Your telephone answering representative creates the first impression of your company to your clients, something that should never be overlooked.

Considering this, it would be wise as a business owner to invest in a virtual receptionist who can light up the people on the other end of that phone no matter how mad or upset they might be. Our virtual receptionists for example can put a smile on your customers’ faces and make them believe that your company is the greatest company in the world at whatever it is you do!

Bottom Line
You might need to take a closer look and a L-O-N-G listen to who is answering your telephones. They are either making you money or costing you money. If it’s the latter, you need to give them another job or replace them with someone who represents you and your company the way you want and need to be represented. Our Brighton & Hove, Sussex based virtual receptionists are highly skilled in telephone answering, and can provide an excellent service to your customers, so maybe they should be who is answering your telephone.

Interested in using our virtual receptionist service? Click here.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD