CSnotepad virtual receptionists of Brighton & Hove, Sussex: Support for support ticket systems

Wednesday, January 29th, 2014

Interested in using our virtual receptionist IT support service? Click here.

A virtual reception service can provide an extremely effective supportive function to an existing support ticket system. An issue tracking or support ticket system is an already efficient computer software package that manages and maintains lists of issues, as needed by an organisation or company. However businesses using such systems, for example IT support companies, may find that they require support when it comes to creating or logging support tickets.

If you work within an IT support company, for example, it is likely that you’ll be extremely busy actually dealing with and fixing the various IT issues that your customers are experiencing. You want to get through them as quickly and efficiently as possible without being tied up on the phone logging new support tickets. Especially when they are then unlikely to want to wait for their issue to be resolved based on the urgency that their ticket is placed under when they actually have the technician on the phone.

This is where a virtual receptionist service can be truly valuable. Our Brighton & Hove, Sussex based virtual receptionists can offer support for IT companies as required. Our agents are experts in call handling solutions and can answer your phone as if part of your company and converse with your client in a professional manner, whilst creating a support ticket on whichever software you use, logging contact information, detailing the issue, and assigning an urgency value to it.

With this help to your IT support ticket system you are free to get back to your vital work, which is obviously fixing the issues at hand. You can resolve the reported customer issues and then update the status of the created ticket on your software programme.

Our CSnotepad virtual receptionists are already helping many IT companies with their support ticket systems in Sussex and all over the UK. Give us a call and find out how we could support you!

Interested in using our virtual receptionist IT support service? Click here.

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