Monthly Archives: December 2013

6 ways our CSnotepad of Brighton & Hove, Sussex telephone answering service will exceed your customer’s expectations

Tuesday, December 3rd, 2013

Interested in using our telephone answering service? Click here.

It is tough to meet customer expectations let alone exceed them, but you will find that with our Brighton & Hove, Sussex based telephone answering service the sky is the limit when it comes to customer service!

1. Our agents always attempt to understand why your customers call in an on-going and analytical way. So as well as always providing a friendly and helpful answering service, we will also provide a professional and comprehensive message so your response to the customer can be prepared.

2. We use guiding prompts rather than entire scripts, which ensures that our agents have the freedom to sound knowledgeable, confident and engaging i.e. like humans not robots!

3. We are always proactive rather than reactive when it comes to handling customer complaints and difficult customers. A truly customer-centric approach to complaints involves properly listening and will earn respect, trust and loyalty that will last long into the future.

4. We can personalise customer interactions. We can make sure to extinguish between your new and existing clients, to make sure that they are treated accordingly.

5. Speed is of the essence. We ensure that a customer’s problem is understood quickly and that they do not have to repeatedly explain themselves, which guarantees that the customer leaves feeling positive about their service experience.

6. No long call waiting times. By diverting your phone to our virtual receptionists, you are ensuring that your customers always get through to a helpful person rather than a voicemail facility or being left in a queuing system (a major cause of customer dissatisfaction!).

Interested in using our telephone answering service? Click here.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD