CSnotepad Virtual receptionists of Brighton & Hove, Sussex: the solution to call overflows

Tuesday, November 5th, 2013

Interested in using our virtual receptionist service? Click here.

You may have heard a lot about how virtual receptionists can help small businesses. Indeed smaller companies and start up entrepreneurs can and do benefit from virtual receptionist services. For instance it helps to present the image of a larger company to their clients by always having a receptionist on hand to take and deal with client calls, without the hassle and cost of employing a full-time member of staff.

However large companies also benefit hugely from virtual receptionist services. Many already use our Brighton & Hove, Sussex based virtual receptionist services and have seen the positive changes. For example, enquiries could be at an appropriate level, but if the number of enquiries and communications quickly increases or your company experiences large fluctuations during different times of year, staff could suddenly find themselves having their time sapped answering the phone or doing administrative tasks.

If you want a business to grow then it is crucial to ensure that the business processes are scalable. A significant growth in enquiries could cripple other departments who have to bear the telephone answering burden. Answering the phone can be time-consuming and distracting for employees, who may find their capacity to fulfill other work expectations suffers as a result.

A call answering service can take the weight off, and help with managing business communications. Virtual receptionist services are about much more than simply passing on messages; it can involve diary management, order taking, scheduling, call patching, forwarding and more. It’s all about ensuring that communications are efficiently managed, and that no sales or business opportunities fall between the cracks due to poor administration. The phone can simply be diverted at any time you need it to be.

Missing a phone call could mean missing an important sale, and even if most business comes from ecommerce, there are times when customers need more information before they can make an online purchase. If customers, suppliers or partners need instant answers, then a virtual receptionist service might be the best way to ensure that these enquiries are dealt with professionally without impacting on other people’s time.

Furthermore, depending on the businesses individual requirements, virtual receptionists can either process calls themselves, taking orders and answering questions, or route urgent requests to an alternative phone number. Call patching and forwarding services can be extremely useful for companies that want their calls screened before answering. A virtual receptionist would help filter out unwanted sales or cold callers, and also provide the opportunity for you to delay answering a call until later once you know who it is and what it is regarding.

Moreover virtual receptionists can help professionals to make better use of their time by helping to manage client calls and call overflows effectively. Try calling CSnotepad virtual receptionists of Brighton & Hove, Sussex today to explore the difference it could make to your business.

Interested in using our virtual receptionist service? Click here.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD