Do you think your customers think you care? Let CSnotepad call answering service of Brighton & Hove, Sussex make sure they do know you care!

Tuesday, November 26th, 2013

Interested in using our call answering service? Click here.

“Customer Care” in the eyes of most customers is a vastly misused (if not oxymoronic) phrase. Because every company talks about it… but so few actually deliver. This disconnection between what companies say they do and what they actually do is at the heart of the customer experience – both good and bad.

Customer experience is really all about meeting expectations, which means that if a company claims to care deeply about their customers’ individual needs… they actually need to prove it. In layman’s terms, this means that promises made must be kept. It is pretty easy to walk away from a company that doesn’t follow through on its service promises.

Across all industries, customers are more willing than ever to walk away. 80-90% of your consumer customers will leave after a single poor customer experience. And research from 1st Financial Training suggests that, for banks, for example, 96% of those who do leave do so without voicing their complaint. Oh, and they’ll share their dissatisfaction with up to 15 other people.

The point is that no business is immune, regardless of industry or how well you’ve done in the past. Companies that want to keep their customers need to prove they’re actually committed to delivering on their promises to their customers. If you don’t, they’ll simply walk away – and leave you wondering what went wrong.

An important aspect of customer care is being available to answer customer telephone queries. Having a friendly and helpful voice at the end of the telephone is an often overlooked service, despite being crucial to good customer service, not to mention actually making a sale. However many business owners and even other employees often do not have the time to fulfil this important function themselves. In fact it can be a huge waste of their time in regards to long term company growth.

Show your customers that you do care, by putting mechanisms in place that ensure they always get to speak to a real person. Hiring a virtual receptionist from our Brighton & Hove, Sussex based office will ensure you meet your customer‘s expectations by bridging any gaps in your communications. For example, when you have a customer helpline advertised on your website but customers continually find it unanswered or switched to voicemail, this is bad customer care and is likely to lose sales. A virtual receptionist at CSnotepad will provide friendly and professional call answering solutions for all of your business calls, and prove to your customers that you do care. Never miss a call again by contacting us today!

Interested in using our call answering service? Click here.

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