5 key ways to build customer relationships shared by CSnotepad telephone answering service of Brighton & Hove, Sussex

Tuesday, November 12th, 2013

Interested in using our telephone answering service? Click here.

One of the most important things you need to promote your business is relationships. If real estate is all about location, location, location, then small business is all about relationships, relationships, relationships. Find them, nurture them, and watch your sales soar.

So how do customer relationships drive your business? It’s all about finding people who believe in your products or services. Develop relationships with people who don’t just understand your particular expertise, product or service, but who are excited and buzzing about what you do. You stay connected with them and give them value, and they’ll touch other people who can benefit your business.

You need a plan to make those connections grow and work for you. Here are five essential tactics:

1. Build your network, it’s your sales lifeline. Contacts are potential customers waiting for you to connect with their needs. How do you turn networks of contacts into customers? Communicate like your business’s life depends on it! Networking is a long-term investment!

2. Communication is a contact sport, so do it early and often. Relationships have a short shelf life. Make the connection immediately. Reinforce who you are, what you do and the connection you’ve made. It’s easier to keep a connection warm than to warm it up again once the trail goes cold.

3. E-mail marketing keeps relationships strong on a shoestring budget. Build your reputation as an expert by giving away some free insight. You have interesting things to say!

4. Reward loyal customers, and they’ll reward you. Your most profitable customers are repeat customers. Make sure you are doing enough to encourage them to work with you again. Stay in touch, and give them something of value in exchange for their time, attention and business.

5. Loyal customers are your best salespeople. So spend the time to build your network and do the follow-up. The only way they can say, “Wow, I met somebody who’s really good at XYZ. You should give her a call,” is if they remember you. Then your customers become your sales force.

Maintaining constant communication can be extremely time consuming but is obviously extremely important for business success. A telephone answering service can help to nurture these relationships on the other side i.e. when your clients or potential customers call up with an enquiry. This can take a load off your busy schedule and also ensures that your customers feel respected in the relationship by always getting to speak to a real person and not just an answering machine.

Hiring a telephone answering service ensures that communications are efficiently managed, and that no sales or business opportunities ever fall between the cracks due to poor administration. The virtual receptionists at CSnotepad based in Brighton & Hove Sussex are friendly, professional and committed to excellent customer services standards, so you can rest assured that your customer relationships are being nurtured when you simply do not have the time to answer the phone yourself!

Interested in using our telephone answering service? Click here.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD