Interested in using our virtual receptionist service? Click here.

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
— Kevin Stirtz, SEO Consultant, FindLaw

“Make a customer, not a sale.”
— Katherine Barchetti, American clothing retailer

“Friendly makes sales– and friendly generates repeat business.”
— Jeffrey Gitomer, Author/Speaker/Trainer, sales, customer loyalty and personal development

“A satisfied customer is the best business strategy of all.”
— Michael LeBoeuf, author of ‘How to win customers and keep them for life’

“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.”
— Jeff Bezos, CEO, Amazon.com

“Courteous treatment will make a customer a walking advertisement.”
— James Cash Penney, Founder, J.C. Penny

Customer service is of course the epitome of how to succeed in business. The explosion of internet led trading makes this fact more important than ever before. If customers are unhappy they can now share this with thousands of people. If you ignore your customers and do not respect them you will be exposed. Your next customer will read it or hear it and then swiftly move on to the next company.

CSnotepad Virtual receptionists of Brighton & Hove, Sussex are highly skilled in customer service techniques especially when it comes to call handling solutions. We know how to calm difficult customers and manage expectations efficiently. By hiring a virtual receptionist you are of course taking the first step in excellent customer service; by making sure that your business telephone never goes unanswered! A missed call could be a missed sale and the loss of a customer! So don’t be sceptical, just try our virtual receptionist services for yourself and see the difference it makes to your business.

Interested in using our virtual receptionist service? Click here.