So what actually is a CSnotepad virtual receptionist of Brighton & Hove, Sussex (part two, where are we and who do we work for)?

Friday, May 3rd, 2013

Interested in using our virtual receptionist service? Click here.

As virtual receptionists we essentially fulfil all the roles that an on-site receptionist would. Although not based at our client’s primary location as a typical receptionist would be, based in Brighton & Hove, Sussex we can still take messages, make calls, answer customer questions, take orders, update diaries, etc. We never reveal that we are based in a remote location to maintain the illusion to callers that we are sitting at the front desk of that company.

There are actually many advantages of outsourcing a receptionist, for example it is more cost effective and improves customer service by extending hours of availability. We take business to business calls, customer calls and also filter out all of those unwanted cold and sale callers. Hiring a virtual receptionist is the perfect call management solution for small businesses and those who work from home and can help give the impression to clients that your company is a lot larger than it really is. Large companies can equally benefit by increasing productivity and cutting back overheads.

When a new company joins us they simply need to tell their dedicated account manager their virtual receptionist requirements and we will tailor a service that completely reflects the needs of that individual company. Our receptionists are highly skilled telephone agents and are dedicated to learning the specifics of each new company that joins us. Our client base varies hugely and spans all business sectors. For example a selection of what we currently cover are:

• Accountants
• Business/Management Consultants
• Building and Maintenance Services
• Car Specialists/ Garages/ Breaker yards
• Charities
• Cleaning Companies
• Doctor Surgeries/Medical Specialists
• Estate/ Lettings Agencies
• Events Management – Lighting/Sound/Staging/Performers
• Food and Catering
• Furniture/Carpentry Services
• Gas/ Electric/Plumbing Services
• Graphic/Web Designers
• Hair and Beauty
• Health and Fitness
• Insurance and Mortgage providers
• IT Specialists
• Mobile/Telecommunications
• PR and Marketing Agencies
• Recruitment Agencies
• Retail
• Security Specialists
• Solicitor’s Offices
• Training Providers
• Travel/Tourism/Tour Operators

We cover many others as well and provide an individual service to each one. That is the pure brilliance of our job; we get to speak to a huge variety of people and get insight into business activity across all sectors. The complexity of the information you want to be recorded and intricacy of the facts we learn about your company is entirely up to you. We always learn the basic nature of the business and the service provided as well as staff names, location, opening hours, directions, contact information and website details.

The sophistication of the information provided and the discretion with which we give this out to callers is again entirely up to you. Many of our clients simply want us to take a name, number and short message detailing the nature of the call. Many others choose a service that includes order taking, which obviously involves our receptionists learning about the products and services in a more holistic sense. With other clients we have access to their databases and thus can update their customer records and add to their diaries’ accordingly. We also offer a call forwarding service and can make outbound calls at your request. Therefore, whatever the nature of your business and however much you need us to cover, we can fulfil all of your virtual receptionist requirements.

Interested in using our virtual receptionist service? Click here.

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