Monthly Archives: April 2013

CSnotepad call answering service of Brighton & Hove Sussex shares: Don’t run the risk of answering your mobile whilst driving

Wednesday, April 24th, 2013

Interested in using our call answering service? Click here.

We all know that driving whilst on your mobile phone is illegal and extremely dangerous. It can also lead to fines and even having your licence revoked. However, it can tempt even the most cautious drivers, especially when work has got you rushing around and then an important client call comes through.

At CSnotepad we understand how hectic running your own business can be, and we know how crucial it is to make sure that there is always a friendly and helpful voice at the end of your company line. Having a virtual receptionist will help avoid a situation where you are stressed, on the road and feel compelled to answer an important call.

We offer personalised call answering solutions from our offices in Brighton & Hove, Sussex that are customised to suit the needs of your business. We never miss a call, we will learn important facts about your company, and we can even take orders and update your diary. We understand that you would often prefer to answer these calls yourself, but a virtual receptionist can provide the next best solution when this is simply not possible. Have your phone on divert to us and instead of risking your life at the wheel, have one of our friendly and professional virtual receptionists expertly answer your company’s call.

Interested in using our call answering service? Click here.

So what does a CSnotepad virtual receptionist of Brighton & Hove, Sussex actually do (part 1, a typical day)?

Tuesday, April 16th, 2013

Interested in using our virtual receptionist service? Click here.

You may hear associated buzz words such as ‘call answering’, ‘telephone answering’, ‘message taking’, ‘call forwarding’, ‘order taking’ and ‘diary management’. CSnotepad virtual receptionists are highly skilled telephone agents, and these roles are crucial but do not reveal much about our mysterious business.

A typical day for a CSnotepad virtual receptionist is a lot of fun if you approach it with the right mind set. Our client base varies hugely so we are constantly navigating between calls. One call could involve helping a lovely old lady with her cat queries, the next answering technical questions on alarm systems and the next taking an order for gardening equipment. Sometimes callers are angry and frustrated, but more often than not they are happy, friendly and grateful.

The beauty of our job is we gain insight into business activity across all sectors, and get to speak to a huge variety of people. We love our job and getting to know our client’s business, so if you need help managing your calls then look no further than a friendly and professional virtual receptionist at CSnotepad.

Interested in using our virtual receptionist service? Click here.

Employing staff versus using virtual receptionists for small or new businesses by CSnotepad of Brighton & Hove, Sussex

Tuesday, April 9th, 2013

Interested in using our virtual receptionist service? Click here.

Employing staff can be a tricky matter, especially if you are a small or a relatively new business. It requires a certain amount of outlook towards the future of your business as well as careful forward planning and budgeting. There are of course the practical and legal implications that come with your decision to become an employer. It involves a high level of commitment and also a faith in the certainty of the future of your business, often at a relatively early stage. Also, simply taking on a member of staff can be a big step. Would you manage with just one for example? Who would provide cover during their breaks or if they were to be off work unwell? You may also be unsure as to how big the work load will prove to be and how rapidly it will increase. It is important however, that you are able to delegate so that you may free up your own time in order to focus on what you do best.

So naturally you may conclude that your business is not at the right stage in its development to be taking on new staff or that you would not yet like to make such a commitment, but that you do need to outsource some day to day tasks like telephone answering, order taking or diary management. A virtual receptionist service can solve these problems by allowing you to outsource this work and free up your own time without making any major or long term commitments. Your virtual receptionist service can be tailored to your specific needs and can be adjusted as your needs change and your business grows. Choosing a virtual receptionist at CSnotepad based in Brighton & Hove, Sussex will mean that you are able to solve these problems whilst retaining flexibility and without having to make any commitments that you are not sure you are ready for.

Interested in using our virtual receptionist service? Click here.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD