Monthly Archives: June 2012


CSnotepad Virtual Receptionist Survey

Monday, June 25th, 2012

You could be forgiven for thinking that nobody uses the phone to contact businesses anymore. In business they talk a lot about social media engagement, brand reputation and mobile site optimisation, but they forget at their peril that customers often want to speak to an individual when they contact a business. While customers might be happy to use online forms when making lukewarm sales enquiries, they pick up the phone when they need immediate answers.

The CSnotepad Virtual Receptionist Survey picked the brains of 300 UK business managers and administrators, and aimed to find out about the sources of business’s customer service enquiries in 2012, as well as manager’s awareness of outsourced customer services.

What is your busiest customer service channel?

Customer Service Channels

Email has overtaken the phone as the main customer service channel, with over half of respondents (56%) saying that it was their most popular source of customer service enquiries. Continued reading >

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