Telephone Answering, Diary Management and Order Taking Services – from CSnotepad.

Tuesday, March 6th, 2012

Letting the phone ring could mean just waving goodbye to your latest sale.

Whether you’re on the move, away on holiday or just plain busy, having to stop what you’re doing to answer the phone can sometimes seem like an annoyance. But it’s still very important. Even if your business has fully embraced ecommerce, you may find that your customers need to speak to somebody about a product or service before they buy.

There’s more to answering services these days than simply passing on messages – a good service will also provide diary management, and order taking. An answering machine service might be good enough for simply ensuring that no important communications or enquiries fall between the cracks, but investing in a full telephone answering service is the logical choice for businesses which need to provide effective customer services.

Answering services come in a range of shapes and sizes, and services available can include reception services, virtual address services for mail, order taking, diary management, call patching, voicemail services and virtual phone numbers, to suit the needs of busy individuals or large businesses. The services required ultimately depend on the business in question and its needs, and options can be tailored to suit all budgets.

To decide whether you should consider investing in telephone answering services, just estimate the amount of time that you are currently unavailable to your customers by landline or mobile phone. If you can think of a single situation where your customers or potential customers might require immediate answers when you are unavailable, then this alone is a good reason to invest in an answering service.

On the other hand, you might be concerned that your office staff are spending too much of their time on telephone answering and that their capacity for other work is suffering. Alternatively you could be looking for an out-of-hours phone answering service for your customers, which either deals with urgent messages or routes calls to an alternate phone number.

All businesses and professionals can benefit from answering services. A virtual receptionist from CSnotepad can screen your calls and messages, prioritise and forward them as instructed by you, organise your diary and even take orders – helping you to make more efficient use of your time.

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