Spring Clean Your Business – with Affordable Virtual Receptionist Solutions from CSnotepad.

Tuesday, March 20th, 2012

We’re not talking about donning an apron and brandishing a feather duster, although the first day of Spring is of course as good a time as any to tackle that teetering pile of dusty filing.

How about spring cleaning your entire business model?

Start with the obvious. Get filing and paperwork in order. Don’t forget electronic files too.

Does your office space work for you? Could it be time for a refit? Are you using the space as efficiently as you can? Make a floor plan and see where you could save space. Make sure your teams are placed to work together effectively.

Review your business as a whole. Take a step back and look critically at your business operations and practices. Try and stay as dispassionate as possible. If you can’t, ask for outside help. Document all processes.

Once you’ve taken a good look at how your business functions on a daily basis it should be easy to identify any problem areas. Look for areas of duplication of effort and bottlenecks. Streamline your processes accordingly.

Can you cut costs? Take a good look at internal and external costs to see where savings could be made. Now is a great time to renegotiate long term contracts if this isn’t being done regularly. Make sure you target any cost saving initiatives on areas where true savings can be made. Making small savings at the expense of customer satisfaction or staff morale might be a false economy, especially if it takes up a great deal of your valuable time. Look for the big wins.

Think about time management. Try keeping a log of your activity for a week to see what your biggest time drains are. You might be surprised.

When did you last review your approach to customer services? Do you have effective systems in place for communicating with your customers before any problems occur? Do you do this effectively across your email, telephone and social media channels? How do you maximise customer retention?

Consider outsourcing. Could your business from some assistance with telephone answering during peak times or outside office hours to avoid missed sales opportunities? How about some help with order taking or diary management when you’re not contactable because you’re out on the road or in meetings?

For help with any of the above why not call CSnotepad?

Our highly trained Virtual Receptionists will spring into action to represent your business professionally at a fraction of the cost of full time staff.


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