Monthly Archives: February 2012


Why Your Internet Business Still Needs a Telephone Answering Service.

Tuesday, February 28th, 2012

Ecommerce may be hailed as the future of shopping, but many customers still prefer to shop online and then place their order by telephone. This could be due to fears about credit card security, an unfriendly checkout process or just because they crave the reassurance of a human voice confirming that the order is in the system.

Maybe people just have a query that they can’t easily find an answer to on your website. They could send you an email, but in the real world, a customer who wants to buy from you generally wants to buy immediately, and won’t patiently wait for a reply to an email that may take a day or so to arrive. They’ll simply go elsewhere. But if that customer can make a phone call and speak to a real person (and not an answering machine), the deal will be done. Continued reading >

Recent Posts

separator

Our Sister Company Live Web Chat – Chat Your Way to the Checkout

A Reminder – How We Sift Out Your Cold Calls & What You Can Do To Help!

Get 2 Months for FREE with CSnotepad

How to Choose a Telephone Answering Provider: Our Top 10 Questions You Should be Asking

Telephone Answering From CSnotepad: We Won’t Charge You For Cold Calls

separator


Blog topics

separator


Archives

separator

Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD