Make the Right Impression, with Telephone Answering from CSnotepad Virtual Receptionists.

Tuesday, October 25th, 2011

These days, if a customer takes the time to pick up the phone and call you they have almost certainly decided that they are going to buy from you.

After all, you probably go to a lot of expense to publish and advertise your telephone number. It’s all over your letterhead, your website and your business card. Even your van.

So far, so good. But happens when this prospective customer actually takes the plunge and calls you?

What sort of impression does your telephone answering give to your potential customers?

In an ideal world, all callers should have their call answered within three few rings, by a professional receptionist or expert in the business who can deal with their enquiry, problem or complaint immediately. But if you’re a sole trader or small business that may be easier said than done.

Picture the scene. A member of the Dragon’s Den team is scouring the internet, desperately looking for a new project to sink some of his excess cash into. He comes across your business, and thinks it might be just the thing. He leans back in his leather chair, lights a cigar, picks up the phone and dials your number. What response will he get?

Oh. There’s no answer. Will he call again?

If he does, will he reach your answering machine? Studies have shown that as many as eight out of ten callers won’t leave a message on an answering machine.

But ‘Ah’, you say. ‘I would have diverted the office telephone to my mobile. I am always contactable’.

Really? Even when you’re driving? Or meeting with a client? Or filling up with petrol?

And even if you do answer your mobile when you’re on the move, are you really going to be giving your full attention to the caller? Probably not. A prospective customer or investor wants to feel important and valued. He wants his questions answered. He wants prices and details. He doesn’t want to hear you telling the girl in the petrol station that yes, it is pump number four please and no, that isn’t your pasty.

With telephone answering services from CSnotepad, your calls could be answered by a trained virtual receptionist, wherever you are.

Giving all of your callers the right impression.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD