Foreign Office bumps call handling to rescue stranded Britons in Libya

Friday, March 4th, 2011

Call Handling demands rose beyond 1000 calls per day when British citizens and their families in the UK bombarded the Foreign Office with pleas for assistance.

As protests against Libyan leader Muammar Gaddafi increased, hundreds of Britons evacuated via chartered flights and two ships, including British warship HMS Cumberland. Tens of thousands of foreign nationals have flooded borders with Egypt, Tunisia and Niger in efforts to escape the deadly uprisings.

Call handling requirements subsided when the majority of British citizens reached safety, however an estimated 170 people – mainly oil workers – remain trapped in remote camps in the desert.


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