What is a virtual receptionist?

Thursday, February 24th, 2011

The definition of a virtual receptionist is an outsourced call handling operative trained to manage your calls exactly as an in-house member of staff would, but from another office.

We define a virtual receptionist as a highly-skilled telephone agent trained in a full range of receptionist skills including message taking, switchboard call forwarding or call patching, diary management, order taking, emergency call response and much more.

Modern virtual receptionists are usually based in a call centre or contact centre and work in a team of operatives who treat their role as a profession, appreciating the vital first impression it plays in the public face and reputation of a business. Business clients rarely select virtual receptionists who work alone or from home due to their inability to answer more than one call at once, or provide guaranteed, break-free receptionist cover throughout the working day and at weekends.

Call centre virtual receptionists are regularly and thoroughly trained in advanced call handling techniques such as coping with emotionally distressed callers, handling angry callers and communicating with callers who have a hearing or speech impediment.

Latest call handling technology facilitates transfer of calls from your existing telephone number or telephone line out to the call centre virtual receptionist without any indication to the caller. The result is completely seamless, to your customer our virtual receptionist appears to be sitting in your office, with access to all the information your own employee would have, and able to handle any enquiry you wish them to be trained in.

View the complete range of virtual receptionist services available here.

Or for more information on virtual receptionist services call 01273 741 400 or 0800 849 3990.

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