You can forward your calls to our telephone answering service from your Virgin Media landline using the selection of options offered by Virgin. Virgin’s Call Divert allows you to forward calls under the following criteria:

• All calls
• Calls that have been ringing for 6 rings
• Calls that would hear an engaged tone

Once you have made your selection, look up the correct code number for your option:

• Divert all calls, code = 70
• Divert calls you don’t answer within 6 rings, code = 77
• Divert calls when your phone is engaged, code = 76

To forward your Virgin land line with any of these codes, lift your handset so you can hear the dialling tone then type the instructions below into your telephone handset:

• * code
• phone number to divert to (including the area code)
• #

To check the diversions you have set, type:

• * # code

To switch off the diversion type:

• # code

To switch off all diverts

• # 002 #

Virgin’s Call Diversion service allows you to forward telephone calls coming in to your landline out to another number.

Virgin are currently charging £2 per month for this service. They should be able to activate it for you within a few hours and without any additional hardware or engineers visits.

Telephone Answering Service Prices

Having problems? Give us a call on 0800 849 3990, we’ll be happy to help.