Diverting calls from a BT land line

Wednesday, November 4th, 2009

Forward your calls to us from your BT landline using the selection of options offered by BT.

BT’s Call Diversion allows you to forward calls under the following criteria:

* All calls
* Calls that have been ringing for 15 seconds
* Calls that would hear an engaged tone

You can select one of these options, or program two concurrently.

Once you have made your selection, look up the correct code for your option:

* Code 21 to divert all calls
* Code 61 to divert calls you don’t answer within 15 seconds
* Code 67 to divert calls when your phone is engaged.

To program your line with any of these codes, lift your handset so you can hear the dialling tone and type the instructions below into your telephone handset:

* * code *
* phone number to divert to
* #

To check the diversions you have set, type:

* * # code #

To switch off the diversion type:

* # code #

BT also advise:
“You must switch Call Diversion on first if you also want to use Call Barring. When Call Diversion is used in conjunction with BT Text, your telephone line will need re-registering for BT Text after Call Diversion is removed. To do this you will need to send a text saying ‘register’ to 00000.”

BT’s Call Diversion service allows you to forwarding telephone calls coming in to your landline out to another number. BT are currently bundling this free with most business lines, so you may find you have this service already. If you don’t they should be able to activate it for you within a few hours and without any additional hardware or engineers visits.

Having problems? Give us a call on 0845 199 9939, we’ll be happy to help.

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