Call Centres Boost School Leavers’ Prospects

Friday, October 16th, 2009

At the same time that Tesco CEO Sir Terry Leahy expresses his disappointment with the level of job-readiness today’s school leavers achieve, Office Response launches a call centre academy to impart key skills to just this group.

Sir Terry said “Sadly, despite all the money that has been spent, standards are still woefully low in too many schools.’

“Employers like us, and I suspect many of you, are often left to pick up the pieces.’

The new NVQ offered at the Office Response College will offer 16 to 19-year-olds who are not in education or training, and have not been in employment, the chance to become fully qualified call centre operatives. The initiative is backed by the Learning Skills Council (LSC) through the European Social Fund (ESF) and is aimed at providing school leavers with core skills and confidence to kick-start their careers.

Call Centres have in the past experienced a poor reputation for job satisfaction, but the increasing diversity and skill level required of modern operatives offers endless opportunity for a rewarding career. The NVQ will provide an insight into prospects for candidates and inject the industry with a new wave of proficient staff.

With unemployment is at it’s highest for a long time the initiative has been welcomed by prospective employers and employees alike.

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