Elvire
★★★★★ 5/5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.
Elevate Your Business with Our Virtual Address Service
Professional Image, Anywhere…
Enhance your business’s credibility with a prestigious virtual address. Whether you’re a start-up, freelancer, or established company, our service provides you with a professional location without the overheads.
Authorised and Regulated since 2007. Available for Personal & Business customers.
Approved for use by Bing Places, Bing Maps, DVLA, HMRC, Royal Mail and all reputable UK banks and building societies.
- Virtual Address Service in Brighton
- Authorised & Regulated since 2007
- Only £29.99 a Month
- Post Can Be Forwarded, Emailed or Stored
- Companies House Registered Address - Included Free
- Available for Personal or Business Use
- Register up to 3-names per subscription
One Fixed Address For All Your Needs
Our virtual address provides you with a genuine UK location in Brighton (East Sussex), allowing you to register it with banks, building societies, and Companies House as your directors’ address. You can proudly display it on your website, letterhead, and business cards. Additionally, use it for online listings with Trustpilot, Yell, and Bing Places, as well as for correspondence with suppliers, the DVLA, and government departments.
…the service includes use of our secure address in Brighton (East Sussex), full mail handling service (including ‘signed for’ service), international mail forwarding and post notification.
- Brighton address – we employ a small, friendly and trustworthy team
- A company you can trust – a licensed and regulated mail address provider since 2007
- Multi-user – register up to 3 names per account
- Low, transparent prices - only £29.99 a month
How Does A Virtual Office Address Work?
1
Sign up online
Complete our simple online registration form in under 2 minutes
2
Start Using The Service
Once signed up, you will receive a welcome email.
3
Your Post Is Processed
Your mail will be stored, forwarded or scanned and emailed to you.
ID Verification Is Required
In order to comply with HMRC’s anti-money laundering regulations we are required to hold proof of address for each named person on the account, irrespective of how your mail is handled. Please note that address documents should be less than 3 months old, and must show the account holder’s name. We are unable to accept credit card statements or mobile phone statements/bills as proof of address.
Acceptable proof of identity:
- Passport
- Driving Licence (with photocard)
- National Identity Card
- HM Forces Identity Card
- Employment identification card
- Disabled drivers blue pass
Acceptable proof of address:
- Utility bill
- Bank statement
- Certificate of insurance
- A property lease or rental agreement
- P45 / P60
- Any HMRC notice, benefits letter or official government communication
Prices & Mail Handing Charges
Whether you would like your post forwarded on, scanned and emailed to you or stored for collection at a later date, the cost of your virtual address stays exactly the same.
Virtual Address
- Monthly in advance – £29.99
- Annually in advance (save over 35%) – £225 (equivalent to just £18.75 a month)
- ... fyi our Virtual Address is included FREE with our Telephone Answering Service
Security Deposit
As part of your office address service we will hold a fully-refundable £40 security deposit on account. When you stop your service with us your security deposit will be automatically refunded back to you.
The following mail handling charges will apply depending on what you would like us to do with your post.
We apply a small charge for each item of mail that we receive and process for you; to sign-for (if necessary), identify, sort, insure whilst on the premises and prep for forwarding.
Mail forwarding
If you would like your mail forwarded on to you by post, we will charge:
Letters – £1.25 + postage
Parcels/recorded delivery – £2.50 + postage
Scan to email
If you would like your mail scanned and emailed to you, we will charge:
Per scanned page – £1.25
Parcels/recorded delivery – £2.50 + postage
Stored for collection
If you would like your mail stored for collection, we will charge:
Letters – £1.25
Parcels/recorded delivery items – £2.50
Frequently Asked Questions
£29.99 a month if you pay monthly or £225 for the year (equivalent to just £18.75 a month) if you pay annually in advance.
No, we only provide a virtual office address service from our head office, which is based in Brighton.
The minimum contract term is 2 months.
Your address can be listed online with Bing, Yell, Trustpilot etc, but following a recent Google update you can no longer list the address on your Google Profile.
- {Google} If your business rents a physical mailing address but doesn’t operate out of that location, also known as a virtual office, that location isn’t eligible for a Business Profile.
Yes you can change how you have your post forwarded on to you at any time.
Please look at our ‘ID verification’ section above for full details.
If for any reason you stop paying for your service but have post remaining at the office, we must pay to have it securely destroyed at a cost of £40, therefore we hold a security deposit for this amount on your account whilst it remains active.
CSnotepad has been providing virtual address services to customers since 2007.
‘Your Name/Company Name’
The Offices – ‘optional’
57 Newtown Road
Brighton
BN3 7BA
Yes we can, you simply need to let us know that you’d like us to do this when you sign up for the address service.
Apart from the obvious, we also ask that no large parcels are delivered without prior notice. We typically define large parcels as anything over 50cm (H) x 50cm (W) x 50cm (D).
Yes you can, we also accept individuals, sole traders, charities, religions and political parties.
No you don’t, but if we deem your account to be high risk then as part of our HMRC anti-money laundering checks, we reserve the right not to approve a customers’ address service and instead issue them with a full refund.
We will politely let them know that you aren’t in the office today, take a note of their contact details and notify you that they popped in.
We include up to three names per account at no extra cost.
If you would like more than three names, then additional names can be added for just £15 per month per additional name.
You can purchase additional mailing names at £15 each per month.
You will receive an official welcome email within just a few minutes, after which you will be able to start using your virtual office address straight away.
The complete setup of your service can take from 4-8 hours however a customer will not usually be aware of this unless we require additional information from them.
Yes, once you have signed up you can use our address immediately, however we will not be able to release any post until we have received your ID and proof of address documents, along with payment for your service.
The Offices
57 Newtown Road
Brighton
BN3 7BA
Our address is a genuine UK office address, not a PO Box.
Yes we accept small parcels.
Yes we will happily sign for your post.
Yes, just let us know that you are going away and we will store your post for you until you return.
Yes you can use your virtual address as your registered office address with Companies House at no additional cost.
Post is forwarded daily as standard, however it can be grouped and sent weekly or even monthly if needed.
Yes, all email attachments are securely encrypted and require a dedicated password that’s unique to you in order to open them.
Yes we can.
Set Up Your Virtual Address
We provide a fantastic service at a great price, always putting our customers’ first.
What Our Customers Say
Anwar
★★★★★ 5/5
I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.
Sharon Beds
★★★★★ 5/5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.
Stuart Gibson
★★★★★ 5/5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.
Tyler Jordan
★★★★★ 5/5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.
Stephen Shannon
★★★★★ 5/5
Excellent company and service. I can get on with my work and go on holiday in the knowledge that my customers are going to be talked to.
Matthew Francis
★★★★★ 5/5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.
John Berry
★★★★★ 5/5
I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.
Lisa Reynolds
★★★★★ 5/5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.
Carole Fookes
★★★★★ 5/5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.
Thomas
★★★★★ 5/5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.
Lorna Clark
★★★★★ 5/5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.
