When we first start talking to potential customers, a common concern we hear from business owners is that they’re worried using a virtual receptionist to handle their calls will lose the familiarity that their customers have come to like and expect from their business. Rest assured that at CSnotepad we pride ourselves on never sounding like a call centre, we can maintain the friendly and warm customer service model you’ve worked so hard to build, here’s how…
Personal Service
Unlike a call centre we work with you to build and tailor the script our Customer Service Advisors will use, ensuring that you get the information you need from each and every call, with each call being handled in a manner that compliments your customer service model. Unlike call centres we don’t expect your business to fit into a predetermined mould, you’re welcome to adjust your script as your needs change, and even adjust your call subscription plan. We’re here to make sure that you have support from us when you need it, whether that’s as a backup during your busiest times, or handling every call every day.
Small Dedicated Team
You’ll be assigned your own account manager who you’ll know by name, you can talk to them about the ways you feel we can best support you and your team, turn to them with any queries you might have about your service, or any changes you’d like to make. We’re a friendly and approachable team, so you’re always welcome to reach out to us by phone or email (no faceless contact forms needed to get the assistance you need, and no lenghty wait!). Each and every one of your calls will be answered by a small team of our professional Customer Service Advisors who will be fully trained on your business. They’ll build a thorough knowledge of your products and services, and will act just as though an extension of your own team.
Caller Recognition Software
At CSnotepad we’re proud to use the very best in telecommunications technology, with our caller recognition system we can build up a database of the people that regularly call your business. We’re able to recognise your repeat callers, your suppliers and your top customers. We can give them the same recognition that you would, addressing them by name and offering them the warm and personal service they’ve come to expect. Our caller recognition system means that our trained call agents will appear as though permanent and knowledgeable members of your own in-house team. Your callers will never know that they haven’t reached your business directly.
We know that being known and appreciated for repeat custom is a reason why many customers choose to stay loyal to a business. Outsourcing your calls to us won’t mean that your customers will lose the recognition and warm service they deserve. Have a chat with one of our team today about the best telephone answering service on 01273 741400.
