Call Answering & Enquiry Handling

Professional receptionists answering your calls and responding to enquiries in your company name.

Professional Call Answering
& Enquiry Handling

At CSnotepad, we treat every call and customer enquiry as an opportunity to make the right impression. Our receptionists answer calls in your company name and handle enquiries on your behalf, ensuring your customers receive a helpful and professional response whenever they get in touch.

How Our Service Supports Your Business

24/7 Call Answering: We ensure your calls are answered promptly, so your customers can always reach a real person when they contact your business.

Personalised Call Answering & Enquiry Handling: Every call is answered in your company name, following your instructions so your customers receive the same professional experience they would expect from your own in-house team.

Experienced Receptionists: Our receptionists are trained in customer service and enquiry handling, ensuring callers feel listened to and understood.

Flexible Support for Your Business: From message taking to appointment booking, call transfers or enquiry processing, you choose the level of support that suits your business.

A Cost-Effective Alternative to Hiring Staff: Avoid the cost and commitment of employing in-house staff while still providing customers with a professional first point of contact.

Professional receptionists handling your calls and enquiries
A strong first impression for new enquiries
Fewer interruptions to your working day
Instant support when your business needs it
Calls transferred when you want them
Turn missed calls into new customers
Easy to scale as your business grows
No recruitment or staffing costs
Extended cover beyond normal office hours

How Our Service Works

To your customers, our receptionists simply feel like part of your in-house team.

1

Choose Your Plan: Select the plan that fits the level of enquiries your business receives.

2

We Set Everything Up: We learn about your business, agree how enquiries should be handled and create your call script.

3

We Start Handling Your Calls and Enquiries: Our receptionists answer calls in your company name and deal with enquiries exactly as you would.

4

You Stay Focused On Your Business: While we manage incoming calls and enquiries, you stay free to focus on running your business.

What’s Included As Standard

Your Own Dedicated Account Manager

Get a single point of contact who understands how your calls and enquiries should be handled.

Your dedicated account manager will guide you through the setup process and make sure everything is configured to suit your business.

From onboarding to ongoing support, they are there whenever you need to adjust how your calls and customer enquiries are handled.

Rowena Cross
Head of Operations

CSnotepad Has Provided Call Answering Services Across the UK Since 2007

With offices in Brighton and Swindon, we provide businesses with a reliable team of professional receptionists who answer calls in your company name, just like part of your own team.

As a customer, you benefit from a dedicated team who do more than simply answer calls, helping ensure every customer enquiry is handled professionally and every caller receives a helpful response.

We support businesses across the UK, providing dependable call answering and enquiry handling whenever you need it.

Extended call answering
Quick and straightforward setup
Instant call notifications and daily summaries
Flexible plans that grow with your business
No long-term contracts
Professional receptionists answering in your company name

Choose The Plan That Works For Your Business

Simple, flexible plans designed to suit businesses of all sizes.

What Our Customers Say

Jason Novis

Rated 5 out of 5

I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.

Matthew Francis

Rated 5 out of 5

We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

Thomas

Rated 5 out of 5

I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Charlie Burnard

Rated 5 out of 5

We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!

Stuart Gibson

Rated 5 out of 5

My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.

John Berry

Rated 5 out of 5

I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.

Rob Hall

Rated 5 out of 5

We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.

Ian Mitchell

Rated 5 out of 5

They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.

Mike Ganson

Rated 5 out of 5

Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

Lisa Reynolds

Rated 5 out of 5

I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

Damien Burke

Rated 5 out of 5

I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.

Sharon Beds

Rated 5 out of 5

Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.