Call Answering & Enquiry Handling

Professional receptionists answering your calls and responding to enquiries in your company name.

Professional Call Answering
& Enquiry Handling

At CSnotepad, we treat every call and customer enquiry as an opportunity to make the right impression. Our receptionists answer calls in your company name and handle enquiries on your behalf, ensuring your customers receive a helpful and professional response whenever they get in touch.

How Our Service Supports Your Business

24/7 Call Answering: We ensure your calls are answered promptly, so your customers can always reach a real person when they contact your business.

Personalised Call Answering & Enquiry Handling: Every call is answered in your company name, following your instructions so your customers receive the same professional experience they would expect from your own in-house team.

Experienced Receptionists: Our receptionists are trained in customer service and enquiry handling, ensuring callers feel listened to and understood.

Flexible Support for Your Business: From message taking to appointment booking, call transfers or enquiry processing, you choose the level of support that suits your business.

A Cost-Effective Alternative to Hiring Staff: Avoid the cost and commitment of employing in-house staff while still providing customers with a professional first point of contact.

Professional receptionists handling your calls and enquiries
A strong first impression for new enquiries
Fewer interruptions to your working day
Instant support when your business needs it
Calls transferred when you want them
Turn missed calls into new customers
Easy to scale as your business grows
No recruitment or staffing costs
Extended cover beyond normal office hours

How Our Service Works

To your customers, our receptionists simply feel like part of your in-house team.

1

Choose Your Plan: Select the plan that fits the level of enquiries your business receives.

2

We Set Everything Up: We learn about your business, agree how enquiries should be handled and create your call script.

3

We Start Handling Your Calls and Enquiries: Our receptionists answer calls in your company name and deal with enquiries exactly as you would.

4

You Stay Focused On Your Business: While we manage incoming calls and enquiries, you stay free to focus on running your business.

What’s Included As Standard

Your Own Dedicated Account Manager

Get a single point of contact who understands how your calls and enquiries should be handled.

Your dedicated account manager will guide you through the setup process and make sure everything is configured to suit your business.

From onboarding to ongoing support, they are there whenever you need to adjust how your calls and customer enquiries are handled.

Rowena Cross
Head of Operations

CSnotepad Has Provided Call Answering Services Across the UK Since 2007

With offices in Brighton and Swindon, we provide businesses with a reliable team of professional receptionists who answer calls in your company name, just like part of your own team.

As a customer, you benefit from a dedicated team who do more than simply answer calls, helping ensure every customer enquiry is handled professionally and every caller receives a helpful response.

We support businesses across the UK, providing dependable call answering and enquiry handling whenever you need it.

Extended call answering
Quick and straightforward setup
Instant call notifications and daily summaries
Flexible plans that grow with your business
No long-term contracts
Professional receptionists answering in your company name

Choose The Plan That Works For Your Business

Simple, flexible plans designed to suit businesses of all sizes.

What Our Customers Say

Lorna Clark

Rated 5 out of 5

I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.

Matthew Woodall

Rated 5 out of 5

We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

Lisa Reynolds

Rated 5 out of 5

I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

Jason Novis

Rated 5 out of 5

I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.

Rob Hall

Rated 5 out of 5

We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.

John Berry

Rated 5 out of 5

I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.

James Costello

Rated 5 out of 5

Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!

Carole Fookes

Rated 5 out of 5

I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.

Matthew Francis

Rated 5 out of 5

We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

John

Rated 5 out of 5

We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.

Tyler Jordan

Rated 5 out of 5

I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.

Adam Francis

Rated 5 out of 5

I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!