|Free 01, 02, 03 or 08 telephone number|
|Personalised out of hours voicemail|
|Message quality guarantee|
|No charge for cold calls or wrong numbers|
|Call patching/forwarding *|
|Ad-hoc outbound calls|
|24/7 telephone answering||X|
|Virtual office address (Brighton)||X|
|VIP caller recognition||X|
|Daily report summary||X|
|Live Chat (inc software)||X||X|
|Personalised on-hold recording **||X||X|
|Carry over unused minutes ***||X||X||X|
|Included free minutes||40||100||200||400|
* Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm to mobiles.
** Customers must provide us with a recording of the on-hold music/message they require in the correct format.
*** Up to a maximum of 10% of your call plan can be carried over to the following month.