UK Based, 24/7 telephone answering services

Expert 24/7 call handling, emergency response and call-out services from our offices in Brighton

Switch and Save Guarantee.

We believe in long-term relationships built on an amazing service and transparent prices, which is why when you switch to CSnotepad from another provider we guarantee to beat your current pricing.

Simply forward your latest invoice to switchandsave@csnotepad.co.uk and we’ll reply with an offer that makes moving your service worthwhile.

So whether you’re a small business looking for support during busy periods or a large company requiring extra help, we’ll make sure you get an amazing service at a great price.

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Flexible, tailored telephone answering services

Choose any of the FREE extras below as part of your service with us

Your service will be set up completely free of charge.

Free set up

Providing an exceptional service is our top priority. If any of the information in a message in incorrect then you won’t be charged for the call.

Message quality guarantee

You have access to as many telephone numbers as you’d like, included free with your service.

Free 01/02/03/08 telephone number

Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm to mobiles.

Call patching

If you don’t want your calls answered 24/7 then calls out of hours can go to a personalised voicemail and are then emailed to you.

Out of hours personalised voicemail

Unable to return a customer's call until later… your receptionist will gladly phone them to let them know.

Ad-hoc outbound calls

Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm. 

Choose the hours you would like your calls answered. Standard message taking is available 24/7 365 days a year at no extra cost.

24/7 telephone answering

Our virtual office address service is included free with any Standard or above call plan.

Virtual office address (Brighton)

Intelligent call recognition software that enables us to identify key callers and follow specific instructions directly relating to them.

VIP customer recognition

Receive an end of day email summary detailing all of the calls taken for you that day.

Daily summary

Award winning live chat software for your website combined with our expert staff on-hand to chat with customers whilst they’re live on your website.

Live Chat
(inc software)

Up to a maximum of 10% of your call plan can be carried over to the following month.

Automatically carry over unused minutes

Customer helpdesk, support ticket logging, order taking & payment processing at no extra cost.

Advanced call handling

Customers must provide us with a recording of the on-hold music/message they require in the correct format.

Personalised on-hold recording

Included free minutes can be used for both telephone answering and live chat services.

Included free minutes

Dedicated Account Manager

A single point of contact for your business who is there to look after you every step of the way.

Rowena Cross

Since 2007 CSnotepad have been providing professional front-line and overflow telephone answering services to hundreds of businesses across the UK.

Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team

As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.

Telephone Answering Key Features

Select The Call Plan That Works Best For You

We provide a fantastic service at a great price, always putting our customers’ first.

What Our Customers Say

Gayna Ballard

5/5
Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.

John

5/5
We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.

Elvire

5/5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.

James Costello

5/5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!

Rob Hall

5/5
We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.

John Squires

5/5
We have been using CSnotepad for over ten years and they’ve never failed to satisfy. Property Europe Online Ltd are pleased to offer their recommendation to other business users, seeking a competitive & comprehensive selection professional services, they’re an invaluable asset to enhance ones profile.

Kim Hayes

5/5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.

Annalese Ferrari

5/5
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.

Lisa Reynolds

5/5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

Matthew Woodall

5/5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

Adam

5/5
I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.

Thomas

5/5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Find out if CSnotepad is right for your business...

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