UK Based, 24/7 telephone answering services

Expert 24/7 call handling, emergency response and call-out services from our offices in Brighton

Switch and Save Guarantee.

We believe in long-term relationships built on an amazing service and transparent prices, which is why when you switch to CSnotepad from another provider we guarantee to beat your current pricing.

Simply forward your latest invoice to switchandsave@csnotepad.co.uk and we’ll reply with an offer that makes moving your service worthwhile.

So whether you’re a small business looking for support during busy periods or a large company requiring extra help, we’ll make sure you get an amazing service at a great price.

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Flexible, tailored telephone answering services

Choose any of the FREE extras below as part of your service with us

Your service will be set up completely free of charge.

Free set up

Providing an exceptional service is our top priority. If any of the information in a message in incorrect then you won’t be charged for the call.

Message quality guarantee

You have access to as many telephone numbers as you’d like, included free with your service.

Free 01/02/03/08 telephone number

Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm to mobiles.

Call patching

If you don’t want your calls answered 24/7 then calls out of hours can go to a personalised voicemail and are then emailed to you.

Out of hours personalised voicemail

Unable to return a customer's call until later… your receptionist will gladly phone them to let them know.

Ad-hoc outbound calls

Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm. 

Choose the hours you would like your calls answered. Standard message taking is available 24/7 365 days a year at no extra cost.

24/7 telephone answering

Our virtual office address service is included free with any Standard or above call plan.

Virtual office address (Brighton)

Intelligent call recognition software that enables us to identify key callers and follow specific instructions directly relating to them.

VIP customer recognition

Receive an end of day email summary detailing all of the calls taken for you that day.

Daily summary

Award winning live chat software for your website combined with our expert staff on-hand to chat with customers whilst they’re live on your website.

Live Chat
(inc software)

Up to a maximum of 10% of your call plan can be carried over to the following month.

Automatically carry over unused minutes

Customer helpdesk, support ticket logging, order taking & payment processing at no extra cost.

Advanced call handling

Customers must provide us with a recording of the on-hold music/message they require in the correct format.

Personalised on-hold recording

Included free minutes can be used for both telephone answering and live chat services.

Included free minutes

Dedicated Account Manager

A single point of contact for your business who is there to look after you every step of the way.

Rowena Cross

Since 2007 CSnotepad have been providing professional front-line and overflow telephone answering services to hundreds of businesses across the UK.

Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team

As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.

Telephone Answering Key Features

Select The Call Plan That Works Best For You

We provide a fantastic service at a great price, always putting our customers’ first.

What Our Customers Say

Adam Francis

5/5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!

Kim Hayes

5/5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.

James Costello

5/5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!

Charlie Burnard

5/5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!

Matthew Francis

5/5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

Carole Fookes

5/5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.

Lisa Reynolds

5/5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

Sharon Beds

5/5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.

Mike Ganson

5/5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

Stephen Shannon

5/5
Excellent company and service. I can get on with my work and go on holiday in the knowledge that my customers are going to be talked to.

Tyler Jordan

5/5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.

Jason Novis

5/5
I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.

Find out if CSnotepad is right for your business...

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