UK Based, 24/7 telephone answering services

Expert 24/7 call handling, emergency response and call-out services from our offices in Brighton

Switch and Save Guarantee.

We believe in long-term relationships built on an amazing service and transparent prices, which is why when you switch to CSnotepad from another provider we guarantee to beat your current pricing.

Simply forward your latest invoice to switchandsave@csnotepad.co.uk and we’ll reply with an offer that makes moving your service worthwhile.

So whether you’re a small business looking for support during busy periods or a large company requiring extra help, we’ll make sure you get an amazing service at a great price.

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Flexible, tailored telephone answering services

Choose any of the FREE extras below as part of your service with us

Your service will be set up completely free of charge.

Free set up

Providing an exceptional service is our top priority. If any of the information in a message in incorrect then you won’t be charged for the call.

Message quality guarantee

You have access to as many telephone numbers as you’d like, included free with your service.

Free 01/02/03/08 telephone number

Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm to mobiles.

Call patching

If you don’t want your calls answered 24/7 then calls out of hours can go to a personalised voicemail and are then emailed to you.

Out of hours personalised voicemail

Unable to return a customer's call until later… your receptionist will gladly phone them to let them know.

Ad-hoc outbound calls

Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm. 

Choose the hours you would like your calls answered. Standard message taking is available 24/7 365 days a year at no extra cost.

24/7 telephone answering

Our virtual office address service is included free with any Standard or above call plan.

Virtual office address (Brighton)

Intelligent call recognition software that enables us to identify key callers and follow specific instructions directly relating to them.

VIP customer recognition

Receive an end of day email summary detailing all of the calls taken for you that day.

Daily summary

Award winning live chat software for your website combined with our expert staff on-hand to chat with customers whilst they’re live on your website.

Live Chat
(inc software)

Up to a maximum of 10% of your call plan can be carried over to the following month.

Automatically carry over unused minutes

Customer helpdesk, support ticket logging, order taking & payment processing at no extra cost.

Advanced call handling

Customers must provide us with a recording of the on-hold music/message they require in the correct format.

Personalised on-hold recording

Included free minutes can be used for both telephone answering and live chat services.

Included free minutes

Dedicated Account Manager

A single point of contact for your business who is there to look after you every step of the way.

Rowena Cross

Since 2007 CSnotepad have been providing professional front-line and overflow telephone answering services to hundreds of businesses across the UK.

Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team

As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.

Telephone Answering Key Features

Select The Call Plan That Works Best For You

We provide a fantastic service at a great price, always putting our customers’ first.

What Our Customers Say

Kim Hayes

5/5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.

Lisa Reynolds

5/5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

Matthew Francis

5/5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.

Carole Fookes

5/5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.

Jason Novis

5/5
I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.

Annalese Ferrari

5/5
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.

Charlie Burnard

5/5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!

Anwar

5/5
I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.

John

5/5
We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.

James Costello

5/5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!

Lorna Clark

5/5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.

Damien Burke

5/5
I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.

Find out if CSnotepad is right for your business...

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