Switch and Save Guarantee.
We believe in long-term relationships built on an amazing service and transparent prices, which is why when you switch to CSnotepad from another provider we guarantee to beat your current pricing.
Simply forward your latest invoice to firstname.lastname@example.org and we’ll reply with an offer that makes moving your service worthwhile.
So whether you’re a small business looking for support during busy periods or a large company requiring extra help, we’ll make sure you get an amazing service at a great price.
Flexible, tailored telephone answering services
Choose any of the FREE extras below as part of your service with us
Your service will be set up completely free of charge.
Free set up
Providing an exceptional service is our top priority. If any of the information in a message in incorrect then you won’t be charged for the call.
Message quality guarantee
You have access to as many telephone numbers as you’d like, included free with your service.
Free 01/02/03/08 telephone number
Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm to mobiles.
If you don’t want your calls answered 24/7 then calls out of hours can go to a personalised voicemail and are then emailed to you.
Out of hours personalised voicemail
Unable to return a customer's call until later… your receptionist will gladly phone them to let them know.
Ad-hoc outbound calls
Does not include patched/forwarded call minutes, charged at 3ppm (pence per minute) to landlines and 8ppm.
Choose the hours you would like your calls answered. Standard message taking is available 24/7 365 days a year at no extra cost.
24/7 telephone answering
Our virtual office address service is included free with any Standard or above call plan.
Virtual office address (Brighton)
Intelligent call recognition software that enables us to identify key callers and follow specific instructions directly relating to them.
VIP customer recognition
Receive an end of day email summary detailing all of the calls taken for you that day.
Award winning live chat software for your website combined with our expert staff on-hand to chat with customers whilst they’re live on your website.
Up to a maximum of 10% of your call plan can be carried over to the following month.
Automatically carry over unused minutes
Customer helpdesk, support ticket logging, order taking & payment processing at no extra cost.
Advanced call handling
Customers must provide us with a recording of the on-hold music/message they require in the correct format.
Personalised on-hold recording
Included free minutes can be used for both telephone answering and live chat services.
Included free minutes
Dedicated Account Manager
A single point of contact for your business who is there to look after you every step of the way.
Since 2007 CSnotepad have been providing professional front-line and overflow telephone answering services to hundreds of businesses across the UK.
Based in Brighton (East Sussex), we provide our customers with a reliable team of receptionists who aim to help and support callers, just like one of your in-house team
As a customer you’ll receive your own personal team of virtual receptionists, able to deliver far more than a basic message taking service, taking your customers experience to the next level.
Telephone Answering Key Features
Select The Call Plan That Works Best For You
We provide a fantastic service at a great price, always putting our customers’ first.
What Our Customers Say