Call Answering & Enquiry Handling in Swindon| CSnotepad

Call Answering & Enquiry Handling

Swindon based receptionists answering your calls and handling enquiries in your company name.

Professional Call Answering
& Enquiry Handling

At CSnotepad, we treat every call and customer enquiry as an opportunity to make the right impression. Our Swindon receptionists answer calls in your company name and handle enquiries on your behalf, ensuring your customers receive a helpful and professional response whenever they get in touch.

How Our Service Supports Your Business

24/7 Call Answering: We ensure your calls are answered promptly, so your customers can always reach a real person when they contact your business.

Personalised Call Answering & Enquiry Handling: Every call is answered in your company name, following your instructions so your customers receive the same professional experience they would expect from your own in-house team.

Experienced Receptionists: Our receptionists are trained in customer service and enquiry handling, ensuring callers feel listened to and understood.

Flexible Support for Your Business: From message taking to appointment booking, call transfers or enquiry processing, you choose the level of support that suits your business.

A Cost-Effective Alternative to Hiring Staff: Avoid the cost and commitment of employing in-house staff while still providing customers with a professional first point of contact.

Professional receptionists handling your calls and enquiries
A strong first impression for new enquiries
Fewer interruptions to your working day
Instant support when your business needs it
Calls transferred when you want them
Turn missed calls into new customers
Easy to scale as your business grows
No recruitment or staffing costs
Extended cover beyond normal office hours

How Our Service Works

To your customers, our receptionists simply feel like part of your in-house team.

1

Choose Your Plan: Select the plan that fits the level of enquiries your business receives.

2

We Set Everything Up: We learn about your business, agree how enquiries should be handled and create your call script.

3

We Start Handling Your Calls and Enquiries: Our receptionists answer calls in your company name and deal with enquiries exactly as you would.

4

You Stay Focused On Your Business: While we manage incoming calls and enquiries, you stay free to focus on running your business.

What’s Included As Standard

Your Own Dedicated Account Manager

Get a single point of contact who understands how your calls and enquiries should be handled.

Your dedicated account manager will guide you through the setup process and make sure everything is configured to suit your business.

From onboarding to ongoing support, they are there whenever you need to adjust how your calls and customer enquiries are handled.

Rowena Cross
Head of operations

CSnotepad Has Provided Call Answering Services Across the UK Since 2007

With our office in Swindon, we provide businesses with a reliable team of professional receptionists who answer calls in your company name, just like part of your own team.

As a customer, you benefit from a dedicated team who do more than simply answer calls, helping ensure every customer enquiry is handled professionally and every caller receives a helpful response.

We support businesses across Swindon, Wiltshire and throughout the UK, providing dependable call answering and enquiry handling whenever you need it.

Extended call answering
Quick and straightforward setup
Instant call notifications and daily summaries
Flexible plans that grow with your business
No long-term contracts
Professional receptionists answering in your company name

Choose The Plan That Works For Your Business

Simple, flexible plans designed to suit businesses of all sizes.

What Our Customers Say

Jason Novis

Rated 5 out of 5

I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.

Anwar

Rated 5 out of 5

I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.

Adam

Rated 5 out of 5

I have been using CSnotepad for years and their service is fantastic. No calls get missed and everyone is always extremely polite and professional. I would highly recommend CSnotepad to anyone needing a virtual assistant.

Carole Fookes

Rated 5 out of 5

I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.

Mike Ganson

Rated 5 out of 5

Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

Damien Burke

Rated 5 out of 5

I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.

Thomas

Rated 5 out of 5

I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Matthew Woodall

Rated 5 out of 5

We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.

Tyler Jordan

Rated 5 out of 5

I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.

John

Rated 5 out of 5

We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.

Annalese Ferrari

Rated 5 out of 5

The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.

Adam Francis

Rated 5 out of 5

I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!