Integrated order taking services designed around your in-house systems.
If you are looking for either a front line receptionist service for customers looking to place orders over the phone or an overflow order taking service to back up your existing in-house staff during peak periods, rest assured our experienced operators can mimic your existing procedures, and the effect will be seamless to your caller. They will be completely unaware they have transferred through to another team of staff.
It's not just that we process orders over the phone, we are able to manage the entire order process. We can help customers who are chasing their delivery by checking when items were dispatched via your back office systems, we can chase suppliers, post out samples, handle complaints and more than anything we are able to continually process orders and payments whenever your in-house team are unavailable.
• Rapidly grow your business without the need for additional front line staff.
• Earn from those customers who are unwilling or unable to order online.
• Eliminate problems associated with staff shortages, holiday and sickness.
• Benefit from having complete disaster recovery support, enabling your business to continue to operate should anything happen to
your office or staff.
Having access to a team of virtual receptionists, on-hand to help whenever you need them brings incredible support to a business, allowing you to instantly react to any increase in call levels without compromising on service.
Whether you are a small business looking for support during busy periods, or a large company requiring extra help, we’ll make sure you get the support you need when you need it.
Talk to an account manager today about how we can help support and grow your business:
Call 01273 741400.
• No charge for sales cold calls or wrong numbers.
• Detailed monthly reporting on our higher call plans.
• Daily summary reports via email.
• Small teams of dedicated agents for customer familiarity.
• Pro-active account management via your dedicated account manager.
• Freedom to move call plans.
• Free out of hours personalised voicemail or 24/7 upgrade.
• Free geographic (01/02) or non-geographic numbers (03/08).
• Rolling 2 month contract, stay with us because you want to, not because you have to.
“This is one of the fastest growing areas of the business because it eliminates so many problems for so many businesses… nobody else in our market builds the entire process from scratch, tailored specifically to each customer and it shows. But the biggest thing we do differently is that we remember the customers… well, our systems do, meaning that we can greet the caller as you would and the customers love it. It’s a phenomenal service and anyone calling is chuffed that we remember who they are” – Rowena Cross (Manager)
How the service works...
You select a monthly order taking call plan that provides you with the level of service and features you want. We guide you through configuration of your telephone setup enabling you to forward your calls to our team of virtual receptionists. When your calls forward to our trained team of receptionists we use intelligent systems to identify your customers and your dedicated team of virtual receptionists will answer with your pre-approved greeting. Your virtual receptionist can advise customers, place orders, process payments and patch urgent calls through to you. We can also instantly forward you a summary of the call via your preferred method - email or SMS. The end result is seamless. To the caller your virtual receptionist is just another member of your in-house team.
Download our information pack and pricelist to find out more…
We cater for both large and small businesses…
Our order taking plans are designed to support both growing businesses and established companies. If you have a requirement for more than 5000 orders a month, please call us for a bespoke quote.
Need some help finding the right service for you?
Talk to one of our friendly staff who will gladly help you find the perfect solution for you
Call today… 01273 741400
I have been with CSnotepad for just over 5 years. They are the best at what they do and I have happily recommend them to other business owners.
The customer service is excellent and the staff are extremely well trained with accurate answering and message recording skills. Definitely a helping hand for any small business.
I've been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.
My company has used CSnotepad for over 5 years. They provide customer service that goes
beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our
operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce
business looking to improve overall satisfaction for their customers.
I have been using CSnotepad since 2008 and I am very happy with the service.
The facility allows for flexibility in my office and they have provided vital back up during the numerous power-cuts
that we have experienced due to being in a rural area. Highly recommend.
Want to see if CSnotepad is right for you? Click on the button below and one of our expert team will be in touch!