Customer Service 01273 741400

Flexible plans that grow with your business

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Select The Plan That Works For You

Great things happen when we chat!

LIVE CHAT
ONLY

Pay As You Go

£30

per month


includes:

0 FREE minutes a month

Chats in excess of your inclusive allowance – £1.02 per minute

Mobile friendly

Bespoke widget customisation

Proactive chat facility

60 – day chat history

Entry

£45

per month

includes:

30 FREE minutes a month

Chats in excess of your inclusive allowance – £1.02 per minute

Mobile friendly

Bespoke widget customisation

Proactive chat facility

60 – day chat history

LIVE CHAT
ONLY

Standard

£80

per month

includes:

60 FREE minutes a month

Chats in excess of your inclusive allowance – £1.02 per minute

Mobile friendly

Bespoke white labelled chat widget

60 – day chat history

Animated chat icons

LIVE CHAT
ONLY

Premium

£350

per month

includes:

300 FREE minutes a month

Chats in excess of your inclusive allowance – £1.02 per minute

Advanced Q&A

Bespoke white labelled chat widget

Diary management, shipping /order tracking & assistance

Animated chat icons

LIVE CHAT
ONLY

Services

Pay As You Go

PAYG

Entry

S

Standard

I

Premium

A

Embedded chat box

Full branding to website

Proactive chat feature

Real-time chat summary

FREE monthly minutes

Visitor tracking data

Checkout assistance

Advanced Q&A

White label (logo free)

Shipping / order tracking

Diary management

Frequently Asked Questions

Yes. Our offices are right here in Brighton and Hove, our agents are all from the local area.

Very easy! We send you a piece of Java script code which just needs to be copied into your website coding (we’ll tell you where) and you’re ready to go. The rest is managed from our side.

It can be added in minutes, and if you or your web developer need any help we can always guide you. We have experience with most web platforms so can usually tell you how and where the code should be added.

It’s up to you! You can either install the code only on the web pages you want or you can install it to a footer so it appears on all web pages.

Absolutely. Live Web Chat can be set to proactively engage with visitors on your website after a certain amount of time.

Yes, the chat icon and windows are fully customisable. You can have any icon you like in any colour or design. We can either design it all for you from scratch using our in-house designers, or you can provide us with an image file for your chat icon which we can implement onto your website, matching the chat window to it. You can have as much or as little input as you like into this process.

Yes, you are able to white label your chat icon and windows on our Standard and Premium plans.

Transcripts of all chats are emailed to you directly, as soon as the chat is complete.

Yes, you can answer as many of your own chats as you’d like on any of our plans.

Yes, you always receive a transcript of every chat, whether you have it yourself or whether we handle it on your behalf. This allows full transparency and also lets you give feedback if you’d like us to change our approach to answering certain types of queries, for example.

Yes. You can have more than one staff member signed in under the same login at once, or you can purchase additional licenses in order to have separate log ins for your staff, the choice is yours.

Yes. If you ask us to make your chat available 24/7 then you can simply login whenever you like to answer chats. We can put safeguards in place that automatically put you on pause after a given time period of inactivity. This avoids your website visitors trying to initiate a chat with you if you’ve forgotten to log out.

Yes, for shared chats we always route the chat to your staff first. They only come to us if you’re logged out or if you haven’t answered the chat in sufficient time (we only step in if you’re at risk of losing a prospect).

Yes, our advanced software allows us to transfer the chat to you if you become available mid-chat.

Yes. All customer data from chats is forwarded directly to you and you can specify key data that you want to collect. In this way, we make it easy for you to build up a list of prospects who can be contacted when the time is right for you.

It costs just £15 per month for each additional website.

If you use the same logins, then no. If you want to have more than one login per user then they will be charged at an additional £15pm for each user.

Yes. For every new customer that signs up to our service as a result of your referral you will receive a £50 amazon voucher.

Live Web Chat is available:

Mon to Fri 8:30am – 6:00pm

Saturday 9:00am – 3:00pm

No. Our opening hours have been structured around peak periods of internet usage for people who are actively looking to purchase products or services.

We can provide as much or as little information as you want. The choice is yours, all you have to do is let us know.

Standard information usually consists of a name, email address, phone number, company name, but our data capture fields are fully customisable and each one can either be optional or mandatory . You can have any question you want and as many or as few of them as you like.

Studies show that response times for an effective live web chat facility are as little as 2 minutes compared with the average response time of email which is approximately 10 hours. Returns on customers who engage with your website have been shown to be more than 4 times than those who do not; increasing revenues by 48% per chat hour as a result.

Live web chat is a rapidly growing industry due to the recognition of businesses that they need to be able to answer customer queries immediately in order to maintain a high level of customer satisfaction. By using Live Web Chat, potential customers have someone who can walk them through queries without them needing to pick up the phone. For example, if they have a question that may make or break a sale, our team of agents are there to help right away. This helps eliminate ‘bounce’ away from websites and therefore reduces lost income.

The ‘Live Web Chat’ service starts from just £30 a month, or alternatively if you would like a fully managed plans (where we handle all of your chats for you) these start from just £45 a month.

Yes. Our costs are all inclusive so there are no additional software costs.

No. There are a couple of lines of code you need to paste on your website; that’s it.

No. The notice period is just two months from the end of the month that notice is given.

If you would like to trial our Live Web Chat service or if you have any questions then you can:

1. Complete a FREE TRIAL form
2. Speak to our team using the Live Web Chat button in the bottom right corner of the screen.

3. Call us on 01273 741113.

4. Complete our contact form on the “contact us” page of the website.

Want To See If Csnotepad Is Right For You?

Talk to an account manager today about how we can help support and grow your business.

What Our Customers Say

James Costello

5/5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!

Adam Francis

5/5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!

Lisa Reynolds

5/5
I’ve been using CSnotepad for a number of years and they are always great. Consistent service, nicely spoken people answering the phone who are always very friendly. Information taken is always correct, and I’ve also recommended them to quite a few of my fellow business owners, who need to have call answering. Fair price and they take all of the hard work out of answering calls. Highly recommend.

Mike Ganson

5/5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

Elvire

5/5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.

Damien Burke

5/5
I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.

Sharon Beds

5/5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.

Charlie Burnard

5/5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!

Gayna Ballard

5/5
Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.

John

5/5
We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.

Stephen Shannon

5/5
Excellent company and service. I can get on with my work and go on holiday in the knowledge that my customers are going to be talked to.

Carole Fookes

5/5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.

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