Brighton: 01273 741400              Swindon: 01793 626362

Professional Live Chat.

Flexible Pricing.

Choose the option that works best for your business.

Live Web Chat is a proactive lead generation service that engages
your website visitors, answers their questions and turns more of your traffic into enquiries.

BEST VALUE
Live Chat Included with Enquiry Handling
Ideal if you want your website chats, telephone calls and other customer enquiries handled together as part of one fully managed enquiry handling service.
Add managed Live Chat to any CSnotepad Enquiry Handling plan with no additional monthly subscription fee, plus 30 extra enquiry minutes every month.
  • Website chats, telephone calls and customer enquiries managed together
  • 30 FREE additional enquiry minutes every month
  • Use your allowance across all customer enquiry channels
  • Only pay if total usage exceeds your inclusive allowance
  • Customer enquiries captured and sent directly to you
  • One supplier for enquiry handling and Live Chat
  • No additional monthly Live Chat subscription
  • Seamlessly integrated with your enquiry handling service
  • Best for businesses that want one joined-up enquiry handling service
View Enquiry Handling Plans
Live Chat included with every CSnotepad Enquiry Handling plan
Dedicated Live Chat Lead Generation Service
Ideal if you want a standalone website lead generation service focused on turning more visitors into enquiries, without needing a wider enquiry handling service.
A dedicated proactive Live Chat service designed to engage visitors, qualify leads and help convert more website traffic into real opportunities.
From £195 + VAT per month
  • 21-day free trial
  • Standalone proactive Live Chat service
  • UK-based professionally trained agents
  • Lead qualification and enquiry capture
  • Dedicated focus on website conversion
  • Detailed reporting and insights
  • No long-term contracts
Start Your 21-Day Free Trial
No payment details required

Frequently Asked Questions

We offer Live Chat in two ways. Existing CSnotepad Telephone Answering customers can add Live Chat with no additional monthly subscription fee. Alternatively, businesses can choose our standalone Live Chat service, which is designed specifically for proactive website lead generation.

Yes. All CSnotepad Telephone Answering customers can add our fully managed Live Chat service without paying an additional monthly subscription fee. We also include an extra 30 enquiry minutes every month for Live Chat usage.

Live Chat included with Telephone Answering forms part of a complete enquiry handling service, allowing you to manage both calls and website enquiries through one provider. Our standalone service is a dedicated website lead generation solution focused entirely on converting website visitors into enquiries.

Yes. Our receptionists can proactively engage website visitors based on rules agreed with you, helping turn more website traffic into genuine enquiries.

Yes. We work with you to build a knowledge base and agree processes so our receptionists can answer questions professionally and consistently.

Absolutely. Many clients prefer us to qualify enquiries, collect contact details and requirements, then pass the lead directly to them for follow-up.

That depends entirely on your requirements. We can collect anything from basic contact details through to detailed qualification information, project requirements, budgets, timescales and preferred appointment dates.

Yes. All chats are handled by our professionally trained UK-based receptionists.

We can provide cover during your normal business hours, extended hours, evenings, weekends or 24/7, depending on your requirements.

Your Live Chat facility remains available 24/7. During your agreed operating hours, chats are handled by our UK-based receptionists. Outside of those hours, visitors can still use the chat window to submit their enquiry and contact details. These enquiries are then passed to your company for follow-up, helping ensure valuable opportunities are not missed.

No. Installation is usually very straightforward and normally involves adding a small piece of code to your website.

Most websites can be connected in a matter of minutes by your web developer or internal website administrator.

Yes. Live Chat can appear across your entire website or only on selected pages, depending on your objectives.

Yes. The appearance of the chat window can normally be customised to complement your website and brand colours.

Yes. We can provide Live Chat across multiple websites. Please contact us to discuss your specific requirements.

Yes. Every enquiry can be sent directly to you by email, allowing you to respond quickly and maintain a complete record.

Our Live Chat service is designed to be fully managed by our UK-based team. This ensures visitors receive a consistent, professional experience and allows us to maintain service quality across every conversation.

Yes. Every enquiry captured through Live Chat is summarised and sent directly to your company, ensuring you have a complete record of the conversation and all relevant customer details.

Enquiries are typically delivered immediately or shortly after the conversation has ended, allowing your company to respond while the customer’s enquiry is still fresh.

We can collect whatever information is most important to your business, including names, telephone numbers, email addresses, product requirements, appointment requests, preferred contact times and any other information needed for effective follow-up.

Yes. Every Live Chat account is configured around your business, services, frequently asked questions and preferred enquiry handling processes to ensure conversations reflect your company accurately.

Yes. Your Live Chat facility remains available 24/7. Outside your agreed operating hours, visitors can still leave their details and enquiry through the chat window, ensuring valuable opportunities are not missed.

Before launch, we work with you to understand your business, services, terminology and enquiry handling preferences. Our receptionists then follow your agreed procedures and escalation processes when handling chats.

Absolutely. Whether your website receives a handful of enquiries each month or thousands of visitors every day, the service can be scaled to meet your requirements.

No. We provide everything required to deliver the service. Installation simply involves adding a small piece of code to your website, which your web developer can usually complete in just a few minutes.

Getting started is straightforward. We will discuss your requirements, configure the service around your business, install the chat widget on your website and provide a free trial so you can experience the service before making a long-term commitment.

No. The Live Chat widget is lightweight and designed to have minimal impact on your website’s performance. In most cases, visitors will not notice any difference in page loading times.

Live Chat is suitable for almost any business that receives enquiries through its website. Whether you operate in professional services, trades, healthcare, legal, property, e-commerce or another sector, we can tailor the service to suit your business and the type of enquiries you receive.

Yes. If there are certain enquiries that require immediate attention, we can agree an escalation process as part of your setup. This may include transferring the enquiry by telephone, email or another agreed method to ensure urgent opportunities are dealt with promptly.

Want To See If Csnotepad Is Right For You?

Talk to an account manager today about how we can help support and grow your business.

01273 741400

What Our Customers Say

Google Review

Adam Francis

Rated 5 out of 5
I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!
Yell Review

Charlie Burnard

Rated 5 out of 5
We have been using CSnotepad for the past 2 years. They are absolutely amazing, extremely polite and always give a professional service. They have helped us while on holidays and unable to take calls and dealing with new customers. Particularly Ben Cassan and Warren Frances have always gone above and beyond with any questions we have had and any issues we needed amending such as changes to personal numbers and our stuff. The money we have managed to saved by not having to pay someone to man our office for incoming calls has been a god send. We can not recommended them enough!!
Yell Review

John Squires

Rated 5 out of 5
We have been using CSnotepad for over ten years and they’ve never failed to satisfy. Property Europe Online Ltd are pleased to offer their recommendation to other business users, seeking a competitive & comprehensive selection professional services, they’re an invaluable asset to enhance ones profile.
Yell Review

Thomas

Rated 5 out of 5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.
Yell Review

Elvire

Rated 5 out of 5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.
Yell Review

Stephen Shannon

Rated 5 out of 5
Excellent company and service. I can get on with my work and go on holiday in the knowledge that my customers are going to be talked to.
Yell Review

Sharon Beds

Rated 5 out of 5
Fantastic at taking calls and representing my business. Have been using for 3 years and I couldn’t do without their professionalism. They have also been understanding during the pandemic and adjusted pricing to match the tough times we have been going through. Nice people.
Yell Review

John Berry

Rated 5 out of 5
I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.
Google Review

Kim Hayes

Rated 5 out of 5
I have been using CSnotepad for a while now and my only concern is why I didn’t use them earlier. Having just had two weeks away on holiday they handled all the calls and emailed plus at my request sent text messages to my mobile so I always knew what was going. If you run a small business, you should give them a try.
Yell Review

Tyler Jordan

Rated 5 out of 5
I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.
Yell Review

Carole Fookes

Rated 5 out of 5
I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.
Yell Review

Ian Mitchell

Rated 5 out of 5
They truly offer a professional service. The staff is super friendly and highly trained. I never had one problem with their service. Just all around a great company. The prices are also great. We shopped around and in terms of value and service nobody comes close. No hesitation recommending them. Thanks again.
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