Brighton: 01273 741400              Swindon: 01793 626362

WhatsApp us

Professional Live Chat.

Flexible Pricing.

Choose the option that works best for your business.

Live Web Chat is a proactive lead generation service that engages
your website visitors, answers their questions and turns more of your traffic into enquiries.

BEST VALUE
Live Chat Included with Enquiry Handling
Ideal if you want your website chats, telephone calls and other customer enquiries handled together as part of one fully managed enquiry handling service.
Add managed Live Chat to any CSnotepad Enquiry Handling plan with no additional monthly subscription fee, plus 30 extra enquiry minutes every month.
  • Website chats, telephone calls and customer enquiries managed together
  • 30 FREE additional enquiry minutes every month
  • Use your allowance across all customer enquiry channels
  • Only pay if total usage exceeds your inclusive allowance
  • Customer enquiries captured and sent directly to you
  • One supplier for enquiry handling and Live Chat
  • No additional monthly Live Chat subscription
  • Seamlessly integrated with your enquiry handling service
  • Best for businesses that want one joined-up enquiry handling service
View Enquiry Handling Plans
Live Chat included with every CSnotepad Enquiry Handling plan
Dedicated Live Chat Lead Generation Service
Ideal if you want a standalone website lead generation service focused on turning more visitors into enquiries, without needing a wider enquiry handling service.
A dedicated proactive Live Chat service designed to engage visitors, qualify leads and help convert more website traffic into real opportunities.
From £195 + VAT per month
  • 21-day free trial
  • Standalone proactive Live Chat service
  • UK-based professionally trained agents
  • Lead qualification and enquiry capture
  • Dedicated focus on website conversion
  • Detailed reporting and insights
  • No long-term contracts
Start Your 21-Day Free Trial
No payment details required

Frequently Asked Questions

We offer Live Chat in two ways. Existing CSnotepad Telephone Answering customers can add Live Chat with no additional monthly subscription fee. Alternatively, businesses can choose our standalone Live Chat service, which is designed specifically for proactive website lead generation.

Yes. All CSnotepad Telephone Answering customers can add our fully managed Live Chat service without paying an additional monthly subscription fee. We also include an extra 30 enquiry minutes every month for Live Chat usage.

Live Chat included with Telephone Answering forms part of a complete enquiry handling service, allowing you to manage both calls and website enquiries through one provider. Our standalone service is a dedicated website lead generation solution focused entirely on converting website visitors into enquiries.

Yes. Our receptionists can proactively engage website visitors based on rules agreed with you, helping turn more website traffic into genuine enquiries.

Yes. We work with you to build a knowledge base and agree processes so our receptionists can answer questions professionally and consistently.

Absolutely. Many clients prefer us to qualify enquiries, collect contact details and requirements, then pass the lead directly to them for follow-up.

That depends entirely on your requirements. We can collect anything from basic contact details through to detailed qualification information, project requirements, budgets, timescales and preferred appointment dates.

Yes. All chats are handled by our professionally trained UK-based receptionists.

We can provide cover during your normal business hours, extended hours, evenings, weekends or 24/7, depending on your requirements.

Your Live Chat facility remains available 24/7. During your agreed operating hours, chats are handled by our UK-based receptionists. Outside of those hours, visitors can still use the chat window to submit their enquiry and contact details. These enquiries are then passed to your company for follow-up, helping ensure valuable opportunities are not missed.

No. Installation is usually very straightforward and normally involves adding a small piece of code to your website.

Most websites can be connected in a matter of minutes by your web developer or internal website administrator.

Yes. Live Chat can appear across your entire website or only on selected pages, depending on your objectives.

Yes. The appearance of the chat window can normally be customised to complement your website and brand colours.

Yes. We can provide Live Chat across multiple websites. Please contact us to discuss your specific requirements.

Yes. Every enquiry can be sent directly to you by email, allowing you to respond quickly and maintain a complete record.

Our Live Chat service is designed to be fully managed by our UK-based team. This ensures visitors receive a consistent, professional experience and allows us to maintain service quality across every conversation.

Yes. Every enquiry captured through Live Chat is summarised and sent directly to your company, ensuring you have a complete record of the conversation and all relevant customer details.

Enquiries are typically delivered immediately or shortly after the conversation has ended, allowing your company to respond while the customer’s enquiry is still fresh.

We can collect whatever information is most important to your business, including names, telephone numbers, email addresses, product requirements, appointment requests, preferred contact times and any other information needed for effective follow-up.

Yes. Every Live Chat account is configured around your business, services, frequently asked questions and preferred enquiry handling processes to ensure conversations reflect your company accurately.

Yes. Your Live Chat facility remains available 24/7. Outside your agreed operating hours, visitors can still leave their details and enquiry through the chat window, ensuring valuable opportunities are not missed.

Before launch, we work with you to understand your business, services, terminology and enquiry handling preferences. Our receptionists then follow your agreed procedures and escalation processes when handling chats.

Absolutely. Whether your website receives a handful of enquiries each month or thousands of visitors every day, the service can be scaled to meet your requirements.

No. We provide everything required to deliver the service. Installation simply involves adding a small piece of code to your website, which your web developer can usually complete in just a few minutes.

Getting started is straightforward. We will discuss your requirements, configure the service around your business, install the chat widget on your website and provide a free trial so you can experience the service before making a long-term commitment.

No. The Live Chat widget is lightweight and designed to have minimal impact on your website’s performance. In most cases, visitors will not notice any difference in page loading times.

Live Chat is suitable for almost any business that receives enquiries through its website. Whether you operate in professional services, trades, healthcare, legal, property, e-commerce or another sector, we can tailor the service to suit your business and the type of enquiries you receive.

Yes. If there are certain enquiries that require immediate attention, we can agree an escalation process as part of your setup. This may include transferring the enquiry by telephone, email or another agreed method to ensure urgent opportunities are dealt with promptly.

Want To See If Csnotepad Is Right For You?

Talk to an account manager today about how we can help support and grow your business.

01273 741400

What Our Customers Say

Yell Review

Matthew Francis

Rated 5 out of 5
We’ve used CSnotepad for years to handle our incoming calls. They’re very flexible with the service, calls are answered promptly and professionally, and we find it extremely useful.
Google Review

Matthew Woodall

Rated 5 out of 5
We have been using the services of CSnotepad now for a number of years. They are such a flexible company that provides a great time saving and cost effective service for our business.
Yell Review

Elvire

Rated 5 out of 5
CS is a real business partner. The quality of service is excellent. They were very helpful during the Covid-19 lock down.
Google Review

Rob Hall

Rated 5 out of 5
We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.
Yell Review

Mike Ganson

Rated 5 out of 5
Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.
Yell Review

John

Rated 5 out of 5
We have been using CSnotepad for several years and they have helped us to run our business whilst on holiday or during busy periods. They answer calls, take orders and any after-service queries. One or two blips over the years but highly recommended.
Google Review

James Costello

Rated 5 out of 5
Delivered on exactly what they said they would, flexible subscription options & found the manager there a pleasant guy to deal with. Perfect for small to mid companies who are growing, or need that in house presence when away from the office. I even had a couple of compliments from my customers saying how impressed they were with the service & how we should run a call centre!
Yell Review

Thomas

Rated 5 out of 5
I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.
Google Review

Lorna Clark

Rated 5 out of 5
I’ve only been using CSnotepad for about 5 months, but I can see the relationship lasting a long time. They are totally professional and as a system, it just works. My clients are happy to be speaking to a person and not a machine, the emails are clear, concise and I actually use them on my database to document timelines for each client. Emergency calls are patched through to my mobile for continuity of service and I’ve recommended them to everyone who has spoken to me about problems with calls. Highly recommended.
Yell Review

Anwar

Rated 5 out of 5
I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.
Google Review

Stuart Gibson

Rated 5 out of 5
My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.
Google Review

Damien Burke

Rated 5 out of 5
I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.
Read More