23% of pensions underpaid, and 17% overpaid…all because of a lack of IT investment.
It’s believed that the issue dates back to the 1990s but that the cause of the issue is too complicated and costly to address.
The heart of the issue lies with the outdated computer system which has been described as ‘not fit for purpose.’ The computer system dates back to the 1980s and has not been updated and improved sufficiently to handle the demand upon it.
Who’s Affected?
It’s believed that the computer programme failings mostly impact widows, divorcees, and women who rely upon their husband’s pension contributions.
The Government predicts that to rectifty the issue will cost in the region of £1.5 billion, and therefore will need to wait until a new computing system is introduced, as seen with the Universal Credit programme.
For more information visit the BBC article ‘Pensions: Millions receive wrong amount for ‘decades”.
Confidently Outsource to CSnotepad – We Invest Heavily in Our Service
Calling all IT professionals – you can outsource your incoming calls and/or ticket logging to us, safe in the knoweldge that we invest heavily in our technology.
We use the very best and latest in telecommunicatiosn technology to enable us to offer reliable and professional support to all of the businesses that entrust their calls with us.
We’re proud to have Caller Recognition software that idenitifies your repeat callers, and VIP clients, so we can offer them the same warmth of service that you would.
We’re proud to say we invest heavily in protecting your business from telephone downtime, and you should take comfort from knowing that by choosing us you’re far better shielded from a phone related disruption. The contingencies we have in place enable us to act should there be an issue with a telephone exchange or mobile provider for example.
For more information on how our services can support your business, visit our website here.
