Live Chat & Telephone Answering
Discover Our Live Chat Service Included Free with Telephone Answering
Choose Your Call Plan with Free Live Chat
Our Live Chat service is designed to complement our expert telephone answering services, providing your business with seamless customer support. Best of all, you get our Live Chat included at no extra cost when you choose one of our telephone answering packages.
With our Live Chat service, you can engage with your website visitors in real-time, answering their questions and capturing valuable leads. Our professional team ensures that every interaction reflects your brand’s voice and values, helping to build lasting customer relationships.
Choose Your Call Plan with Free Live Chat from the options below to get started and enjoy the benefits of our Live Chat service today!
Entry
£45
per month
includes:
No set up fees
30 minutes included
free every month
Free telephone number
Includes FREE Virtual office address
Standard
INC
£96
per month
includes:
No set up fees
100 minutes included
free every month
Includes FREE live chat service
Includes FREE Virtual office address
Intermediate
INC
£170
per month
includes:
No set up fees
200 minutes included
free every month
Includes FREE live chat service
Includes even more
bolt-on services for FREE
Advanced
INC
£310
per month
includes:
No set up fees
400 minutes included
free every month
Includes FREE live chat service
Includes every
bolt-on service for FREE
Services
Entry
E
Standard
S
Intermediate
I
Advanced
A
Free setup
Free 01, 02, 03 or
08 telephone number
Personalised out of hours voicemail
Message quality guarantee
Call patching/forwarding*
Ad-hoc outbound calls
Upgrade or downgrade your call plan each month
Virtual address (Brighton)
24/7 telephone answering
VIP caller recognition
Daily report summary
Live Chat (inc software)
Advanced call handling
Personalised on-hold recording **
Carry over unused
minutes ***
Included free minutes ****
30
100
200
400
*Does not include patched/forwarded call minutes.
**Customers must provide us with a recording of the on-hold music/message they require in the correct format.
***Up to a maximum of 10% of your call plan can be carried over to the following month.
****Included free minutes can be used for both telephone answering and live chat services.
Frequently Asked Questions
Choose CSnotepad for our expert telephone answering services, 24/7 availability, and personalised support that enhances customer satisfaction and drives business growth.
Companies use a telephone answering service to ensure they never miss important calls, improve customer service, manage peak times efficiently, and project a professional image.
Yes, we offer a trial period for our services, allowing you to experience the benefits of our telephone answering support before committing.
While we don’t offer a free trial, we provide flexible packages and a satisfaction guarantee to ensure you find the right fit for your needs.
Our telephone answering service can typically be set up within 24 to 48 hours, allowing you to start enjoying the benefits quickly.
Setting up the service is easy. Simply contact us through our website or phone, and our team will guide you through the process to get started.
Our team works closely with you to understand your business and tailor our call scripts accordingly, ensuring we communicate your message accurately and professionally.
Yes, we can provide you with a dedicated phone number for your business, which will be managed by our team for seamless call handling.
No, you don’t have to change your existing telephone number. We can set up our service to work with your current number or provide you with a new one if needed.
You can easily divert your calls to us by setting up call forwarding through your phone provider. Our team will provide detailed instructions to guide you through the process.
We do not record calls unless requested for quality assurance. Your privacy and confidentiality are our top priorities.
Yes, we offer a 24/7 telephone answering service, ensuring your calls are handled at any time, day or night.
You can pay for the service via direct debit or credit card. We offer flexible payment options to suit your needs.
No, you’re not tied to a long-term contract. You can stop your service at any time during the first 30 days. After that, simply provide two months’ notice to cancel.
You can cancel the service by contacting our support team via phone or email. We’ll guide you through the cancellation process and ensure it’s handled smoothly.
Yes, we offer discounts for customers who commit to a yearly service plan, providing you with savings and enhanced value.
Yes, we offer special discounts for registered charities to support their valuable work. Please contact us for more details on our charity rates.
Charges for calls exceeding your plan allowance vary based on your specific package. We’ll provide detailed information about additional rates when you set up your service.
Want To See If Csnotepad Is Right For You?
Talk to an account manager today about how we can help support and grow your business.
What Our Customers Say
John Berry
Rob Hall
Stephen Shannon
Ian Mitchell
Tyler Jordan
Gayna Ballard
Thomas
Anwar
Elvire
Jason Novis
Lisa Reynolds
Annalese Ferrari
