Live Chat Included Free

Live Chat & Telephone Answering

Discover Our Live Chat Service Included Free with Telephone Answering

Choose Your Call Plan with Free Live Chat

Our Live Chat service is designed to complement our expert telephone answering services, providing your business with seamless customer support. Best of all, you get our Live Chat included at no extra cost when you choose one of our telephone answering packages.

With our Live Chat service, you can engage with your website visitors in real-time, answering their questions and capturing valuable leads. Our professional team ensures that every interaction reflects your brand’s voice and values, helping to build lasting customer relationships.

Choose Your Call Plan with Free Live Chat from the options below to get started and enjoy the benefits of our Live Chat service today!

Entry

£45

per month

includes:

No set up fees

30 minutes included
free every month

Free telephone number

Includes FREE Virtual office address

Standard

FREE LIVE CHAT
INC

£96

per month

includes:

No set up fees

100 minutes included
free every month

Includes FREE live chat service

Includes FREE Virtual office address

Intermediate

FREE LIVE CHAT
INC

£170

per month

includes:

No set up fees

200 minutes included
free every month

Includes FREE live chat service

Includes even more
bolt-on services for FREE

Advanced

FREE LIVE CHAT
INC

£310

per month

includes:

No set up fees

400 minutes included
free every month

Includes FREE live chat service

Includes every
bolt-on service for FREE

Services

Entry

E

Standard

S

Intermediate

I

Advanced

A

Free setup

Free 01, 02, 03 or
08 telephone number

Personalised out of hours voicemail

Message quality guarantee

Call patching/forwarding*

Ad-hoc outbound calls

Upgrade or downgrade your call plan each month

Virtual address (Brighton)

24/7 telephone answering

VIP caller recognition

Daily report summary

Live Chat (inc software)

Advanced call handling

Personalised on-hold recording **

Carry over unused
minutes ***

Included free minutes ****

100

200

400

*Does not include patched/forwarded call minutes.

**Customers must provide us with a recording of the on-hold music/message they require in the correct format.

***Up to a maximum of 10% of your call plan can be carried over to the following month.

****Included free minutes can be used for both telephone answering and live chat services.

Frequently Asked Questions

Why should I choose CSnotepad?

Choose CSnotepad for our expert telephone answering services, 24/7 availability, and personalised support that enhances customer satisfaction and drives business growth.

Why do companies use a telephone answering service?

Companies use a telephone answering service to ensure they never miss important calls, improve customer service, manage peak times efficiently, and project a professional image.

Can I trial the service?

Yes, we offer a trial period for our services, allowing you to experience the benefits of our telephone answering support before committing.

Do you offer a free trial?

While we don’t offer a free trial, we provide flexible packages and a satisfaction guarantee to ensure you find the right fit for your needs.

How long does it take to set the service up?

Our telephone answering service can typically be set up within 24 to 48 hours, allowing you to start enjoying the benefits quickly.

How do I set the service up?

Setting up the service is easy. Simply contact us through our website or phone, and our team will guide you through the process to get started.

How do you know what to say on a call?

Our team works closely with you to understand your business and tailor our call scripts accordingly, ensuring we communicate your message accurately and professionally.

Do you provide me with a number?

Yes, we can provide you with a dedicated phone number for your business, which will be managed by our team for seamless call handling.

Do I have to change my telephone number?

No, you don’t have to change your existing telephone number. We can set up our service to work with your current number or provide you with a new one if needed.

How do I divert my calls to you?

You can easily divert your calls to us by setting up call forwarding through your phone provider. Our team will provide detailed instructions to guide you through the process.

Do you record calls?

We do not record calls unless requested for quality assurance. Your privacy and confidentiality are our top priorities.

Do you offer a 24/7 service?

Yes, we offer a 24/7 telephone answering service, ensuring your calls are handled at any time, day or night.

How do I pay for the service?

You can pay for the service via direct debit or credit card. We offer flexible payment options to suit your needs.

Am I tied in to a contract?

No, you’re not tied to a long-term contract. You can stop your service at any time during the first 30 days. After that, simply provide two months’ notice to cancel.

How do I cancel the service?

You can cancel the service by contacting our support team via phone or email. We’ll guide you through the cancellation process and ensure it’s handled smoothly.

Is there a discount for committing to a yearly service?

Yes, we offer discounts for customers who commit to a yearly service plan, providing you with savings and enhanced value.

Do you offer any discounts for charities?

Yes, we offer special discounts for registered charities to support their valuable work. Please contact us for more details on our charity rates.

How much am I charged for calls over my plan allowance?

Charges for calls exceeding your plan allowance vary based on your specific package. We’ll provide detailed information about additional rates when you set up your service.

Want To See If Csnotepad Is Right For You?

Talk to an account manager today about how we can help support and grow your business.

What Our Customers Say

Jason Novis

Rated 5 out of 5

I’ve been using CSnotepad for almost a year now and cannot recommend them highly enough. I needed someone I could trust to professionally deal with my clients whilst I was unavailable and the team at CSnotepad have been exceptional. Everyone I have dealt with from the telephony staff to the Directors have been first class. Fast, effective, professional and considerate.

Mike Ganson

Rated 5 out of 5

Without a shadow of a doubt the best service I have used. Not only are they professional but they are remarkably pragmatic too. If something is slightly outside the norm they will soon find a solution. When it comes to day-to-day work it is smooth and effortless. It take the hassle away from me and makes my life easier. With CSnotepad it just works. I recommend it to anyone who has such a need.

Anwar

Rated 5 out of 5

I have been using CSnotepad for over 4 years and can’t recommend them enough. There customer service is great, have proven to be super flexible to adapt to changes with my requirements and super friendly. Before using CSnotepad I had experience of their larger competitors but due to their size I always felt like I was dealign with a call centre and therefore so would my clients as they couldn’t give the the same local personal touch these guys can give. 10/10 and thoroughly recommend to others.

Gayna Ballard

Rated 5 out of 5

Provide us with an answering service that enables us to be always accessible to the public in spite of being a volunteer organisation run part-time. Prompt response when scripts need tweaking and if we need to query a message that’s been taken. Occasional blips with straying from the script or inaccuracy of message taking but always swiftly resolved.

John Berry

Rated 5 out of 5

I have worked with CSnotepad for many years and have always found them to be attentive, competent and versatile with their call answering. What I get from them is a bespoke script, which many companies I contacted initially could not do. I can change it when I want so my callers are always updated accurately. An Invaluable service.

Rob Hall

Rated 5 out of 5

We have been using CSnotepad for a number of years and have always found them professional, responsive and flexible. Their call plans are good value and using them has freed up time to allow us to concentrate on helping callers.

Thomas

Rated 5 out of 5

I’ve really found CS to be a vital service to us, particularly in the early days of our business. Their staff are super professional, messages are accurate and I’ve found their pricing reasonable, but haven’t felt the need to look for alternatives.

Carole Fookes

Rated 5 out of 5

I have had an account with this firm for 12 years and cannot praise them enough. They always respond positively and nothing is too much trouble. Customers really believe they are speaking to a member of our team. Regretfully we are now closing our business (retiring) and so our association will end, but I am so glad that we decided to go ahead with them.

Stuart Gibson

Rated 5 out of 5

My company has used CSnotepad for over 5 years. They provide customer service that goes beyond just answering phone calls. CSnotepad have integrated with bespoke systems to become an integral part of our operations from initial order placement to aftercare support. I would not hesitate to recommend them to any e-commerce business looking to improve overall satisfaction for their customers.

Damien Burke

Rated 5 out of 5

I have used this service for about 2 years now and highly recommend it. I don’t often have to contact them direct as their notification service is really good but every time I have I have been impressed. I run my own business and cannot afford to spend most of my time answering the phone when dealing directly with clients. This service really helped me keep existing clients happy, manage calls from potential new clients and maintain productivity.

Adam Francis

Rated 5 out of 5

I’ve used a couple of call answering services in the past but I would never move away from CSnotepad now, they are by far the best on the market. The girls who answer the phone are very professional and for the service I receive the cost is so worth it. Why more companies don’t use this service is beyond me!

Tyler Jordan

Rated 5 out of 5

I’ve been with CS for years and never had a bad experience. Their customer service is perfect for my needs and I’m not sure I could have the business I do today without them. During these recent months, they have clearly adapted quickly to the changing needs and maintained the good level of service they’ve always provided. In a world of so much uncertainty, it’s been great to have that constant to rely on. I do and have recommended CS to others as they’ve earned my trust and proven themselves to be a reliable company; I hope to grow my business further and I know CS will be able to support me doing that.

Live Chat & Telephone Answering

Choose Your Call Plan with Free Live Chat

Entry

£45

Standard

£96

Intermediate

£170

Advanced

£310

Services

Entry

E

Standard

S

Intermediate

I

Advanced

A

Frequently Asked Questions

Want To See If Csnotepad Is Right For You?

What Our Customers Say

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